Jefferson Health · 9 hours ago
HR Service Center Rep II Benefits Administrator (Full-Time) Thomas Jefferson University
Philadelphia, PA
Full-time
Onsite
Mid Level
3+ years expJefferson Health is a leading health care system dedicated to providing high-quality clinical care and education. The HR Service Center Representative II benefits administrator serves as a point of contact for basic benefit functions, ensuring timely responses to employee inquiries and managing various benefits administration tasks.
Hospital & Health Care
Responsibilities
Runs the daily processes for benefits administration that are not limited to audits, benefits processors, reviewing records that are flagged and processing benefit events when needed
Reviews complex situation and works with other departments such as HRIT and Benefits for resolution
Reviews and adjusts if needed arrears balances
Handles benefits payroll issues when reported during the payroll process
Reviews and process Medical Evidence of Insurability approvals
Reviews and corrects vendor files
Audits and rectifies dual coverages
Attends and advises in benefits meetings including Open Enrollment
Responds to HR benefit tickets within a 24 hour timeframe and closure within 3 business days. Escalates tickets as needed
Contact employees where benefits escalations are needed
Interact with other HRSC customer service representatives when needed using the HRSC Teams chat
Communicates with the HRSC Manager for assistance with high level issues and general guidance
Flexible to deal with issues that arise outside of normal business hours
Performs special projects and other duties as assigned
Qualification
Required
Must have 3+ years experience running benefits systems
Must be highly organized, detail-oriented, with superior written and verbal skills
Ability to work independently and coordinate with multiple groups
Good judgment and excellent interpersonal and communication skills
Experience with HR topics regarding benefits a plus
High level of confidence, integrity, and motivation
Must be able to multitask and work well under pressure
Must be proactive, responsive, and resourceful
Highly flexible and motivated individual with an ability to work independently as well as in a team setting
Must consistently demonstrate the highest level of professionalism and discretion
Strong interpersonal skills with ability to interact well with all levels of clients, customers, and internal personnel
Must be receptive with high regard for customer service
Excellent computer skills in a Microsoft Windows environment
Excellent follow up and organizational skills
Good writing and speaking grammar
Must exhibit a high level of confidentiality
Benefits
Medical (including prescription)
Supplemental insurance
Dental
Vision
Life and AD&D insurance
Short- and long-term disability
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits
Company
Jefferson Health
Thomas Jefferson University and Thomas Jefferson University Hospitals are partners in providing excellent clinical and compassionate care for our patients in the Philadelphia region, educating the health professionals of tomorrow in a variety of disciplines and discovering new knowledge that will define the future of clinical care.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
ANTHONY S. NAH, Jr., B.S., MSc.
President / CEO
Ron Kumor
President/ CEO Aria Jefferson Health Physician Services and Senior Vice President, Network Dev
Recent News
Philadelphia Business Journal
2025-03-26
2024-04-29
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