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Fiserv · 1 month ago

Direct Express Operations Control Support Specialist

Omaha, Nebraska

Full-time

Onsite

Mid Level

$78K/yr - $125K/yr

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Direct Express Operations Control Support Specialist will ensure seamless operational processes, monitor key performance indicators, troubleshoot issues, and collaborate with teams and vendors to resolve problems effectively.

Financial ServicesFinTechInformation ServicesInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Perform monitoring and testing of key controls across assigned process areas

Collaborate with banking partners as necessary to monitor, manage, and ensure compliance with established Service Level Agreements (SLAs), driving operational excellence and timely issue resolution

Track call center service levels and escalate issues impacting customer experience

Identify issues and maintain accurate logs and assist in root cause analysis for recurring issues

Ensure adherence to Treasury, OCC, and AML requirements in operational workflows

Prepare and validate operational reports for internal and external stakeholders

Track KPIs such as card activation rates, transaction success, and call center metrics

Qualification

RiskControls experienceRegulatory frameworks knowledgeACH file understandingFraud detection exposureAnalytical skillsCollaboration skillsCommunication skills

Required

Bachelor's degree in business, Operations, or related field

Risk, controls, regulatory assessment, internal audit, or commensurate experience surrounding risk and control frameworks and audit/assessment methodology

Familiarity with regulatory frameworks (Reg E, AML) preferred

Basic understanding of ACH file transmissions and settlement flows

Exposure to fraud detection or dispute resolution workflows

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.

Paid holidays and generous time away policies.

No-cost mental health support through Employee Assistance Programs.

Living Proof program to recognize your peers’ extra effort with points used for rewards.

Eight Employee Resource Groups to foster a collaborative culture.

Unparalleled professional growth with training, development, and internal mobility opportunities.

Retirement planning and discounted shares with the Employee Stock Purchase Plan.

Medical, dental, vision, life, and disability insurance options available day one

Tuition assistance and reimbursement program.

Paid parental, caregiver, and military leave.

Company

Fiserv

Glassdoor3.1

Fiserv is a provider of technology solutions to the financial services industry.

Founded in 1984

Brookfield, Wisconsin, USA

10001+ employees

http://www.fiserv.com

Funding

Current Stage

Public Company

Total Funding

$2.48B

Key Investors

BlackBird Financial LP

2026-01-06Post Ipo Equity

2025-04-29Post Ipo Debt· $2.48B

1986-10-03IPO

Leadership Team

Michael Lyons

President and CEO-Elect, Fiserv

Robert Hau

EVP, CFO

Recent News

GlobeNewswire

FISERV INVESTIGATION ALERT: Bragar Eagel & Squire, P.C. is Investigating Fiserv, Inc. on Behalf of Long-Term Stockholders and Encourages Investors to Contact the Firm

2026-01-23

The Motley Fool

3 Things Investors Need to Know About Fiserv in 2026

2026-01-23

legacy.thefly.com

Fiserv, Sumitomo Mitsui partner to bring Clover suite to Japan

2026-01-22

Company data provided by crunchbase