Doug Smith Dealerships · 8 hours ago
Finance Manager
American Fork, UT
Full-time
Onsite
Mid LevelDoug Smith Dealerships is seeking a Product & Loan Specialist to enhance customer experience and drive sales. The role focuses on presenting financing options, securing vehicle financing, and ensuring compliance with financial regulations while maximizing dealership profits.
AutomotiveCustomer ServiceRetail
Responsibilities
Present financing options and F&I products to customers in a transparent, compliant, and persuasive manner
Secure vehicle financing through banks, credit unions, and in-house options
Maximize dealership profit by successfully selling products designed to improve the customer's ownership experience
Ensure all contracts, documents, and financial paperwork are accurately completed and submitted in a timely fashion
Maintain strict compliance with local, state, and federal laws and dealership policies
Audit deals for errors or omissions before submission to lenders
Act as liaison between the dealership and lending institutions, maintaining strong relationships to secure optimal approvals
Negotiate financing terms, rates, and approvals based on credit profiles and lender guidelines
Provide exceptional customer experience, explaining financial details clearly and answering questions thoroughly
Identify opportunities to improve F&I penetration rates and product sales performance
Stay up-to-date with market trends, lender programs, and industry developments
Train and support sales staff in F&I product awareness and compliance best practice
Qualification
Required
Available to work flexible hours and weekends
Professional, well-groomed personal appearance
Clean driving record and valid driver's license
Willingness to become licensed with the State to sell the products we offer
Proven track record in F&I product sales, compliance, and customer satisfaction
Experience working with lenders, banks, and credit unions
Familiarity with dealer management systems (DMS) like Reynolds & Reynolds, CDK, or Dealertrack
Understanding of auto finance regulations, loan structures, and F&I product offerings
Excellent negotiation and sales skills, with the ability to close deals ethically and efficiently
Strong grasp of credit applications, lending guidelines, and contract structuring
Ability to analyze credit reports and match customers with the right financing options
Outstanding communication and interpersonal skills, especially under pressure
Detail-oriented with strong organizational and documentation skills
Comfortable with multi-tasking in a fast-paced environment
Understanding of vehicle titling, registration, extended warranties, GAP insurance, and other backend products
High level of integrity and professionalism
Goal-driven with a results-oriented mindset
Customer-first approach with an ability to build trust quickly
Benefits
Paid Time Off (10 days after one year)
Health & Dental Benefits
401K
Health Savings Account
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Profit-Sharing (eligible after one year)
Company
Doug Smith Dealerships
The Doug Smith Dealerships have been in business since 1979 and are located in Utah County.
Founded in 1979
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase