Confidential Careers · 5 hours ago
Accounts Receivable Collections Specialist
Carson, CA
Full-time
Onsite
Senior Level
5+ years expConfidential company is a mid-size freight forwarding and logistics provider with over 50 years of operations serving its markets, and they are seeking an experienced Accounts Receivable Collections Specialist. This role is responsible for managing accounts receivable and customer collections, ensuring timely payment of invoices, resolving billing issues, and collaborating with internal teams.
Human ResourcesRecruiting
Responsibilities
Manage a portfolio of customer accounts and pursue timely payment of outstanding invoices
Contact customers daily via phone and email regarding balances due, employing a high level of customer service and professional pressure while doing so
Review AR aging reports, payment trends, and escalation needs
Resolve billing disputes, short pays, and documentation-related delays (PODs, BOLs, accessorial support)
Coordinate with operations, billing, and branch teams to clear issues preventing payment
Apply customer payments immediately to keep statements accurate and up to date
Record deposits promptly, including:
ACH and wire payments
Credit card payments
Check deposits and remittances
Ensure cash application is completed quickly so customer statements reflect real-time balances
Send daily collections status emails summarizing amounts collected and priority follow-ups for management
Perform collections and payment activity within CargoWise One
Maintain accurate notes, customer follow-ups, and account status updates directly in the system
Candidate must be highly tech-savvy and comfortable working within customer payment portals to ensure invoices are processed correctly
Qualification
Required
5+ years of collections/AR experience in freight forwarding, transportation, or logistics (required)
Strong understanding of freight billing and customer payment cycles
Experience applying payments and maintaining accurate customer statements
Excellent written and verbal communication skills
Highly organized, persistent, and detail-oriented
Intermediate proficiency in Excel and accounting systems
Preferred
Familiarity with CargoWise One or similar ERP/TMS systems (strongly preferred)
Company
Confidential Careers
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2-10 employees
Funding
Current Stage
Early StageLeadership Team
E
Edwin Xiao
Chief Revenue Officer
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