The Walt Disney Company · 4 hours ago
Senior Analyst, WFM Reporting & Analytics
San Antonio, TX
Full-time
Onsite
Mid, Senior Level
$76K/yr - $101K/yr
3+ years expThe Walt Disney Company is a leading entertainment and media enterprise, and they are seeking a Senior Analyst for their Viewer Experience team. This role focuses on delivering insights that support operational performance and strategic decision-making through the design and maintenance of reports, dashboards, and data visualizations related to workforce management.
Amusement Park and ArcadeAnimationConsumer GoodsDigital MediaE-CommerceMedia and EntertainmentMulti-level MarketingPerforming ArtsResorts
Responsibilities
Performance Reporting: Develop and maintain daily, weekly, and monthly reports on key WFM metrics such as service levels, adherence, occupancy, and forecast accuracy
Dashboard Development: Design and manage interactive dashboards using NICE CXone, IEX, and BI tools to provide real-time visibility into operational performance
Data Analysis & Insights: Analyze trends and anomalies in workforce data to identify opportunities for improvement and support business decisions
Collaboration with Stakeholders: Work closely with WFM, operations, and leadership teams to understand reporting needs and deliver customized analytics solutions
Data Integrity & Automation: Ensure data accuracy and consistency across reports and automate recurring reporting processes where possible
Qualification
Required
Bachelor's degree or equivalent experience in a related field
3 years of experience in reporting and analytics within a contact center or BPO environment
2 years hands-on experience with Excel, SQL, and BI tools such as Power BI or Tableau
Strong analytical skills with the ability to troubleshoot data discrepancies and optimize reporting processes
Experience in interpreting operational data and presenting insights to cross-functional teams
Preferred
Bachelors Degree in a related field
Proven experience working with NICE CXone, IEX
Benefits
A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Company
The Walt Disney Company
The Walt Disney Company started as a cartoon studio and evolves into sports coverage and television shows.
10001+ employees
H1B Sponsorship
The Walt Disney Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (83)
2024 (63)
2023 (96)
2022 (130)
2021 (30)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$11BKey Investors
Citibank
2020-04-13Post Ipo Debt· $5B
2020-03-20Post Ipo Debt· $6B
1978-01-06IPO
Leadership Team
Christine M. McCarthy
Senior Executive Vice President & Chief Financial Officer
Jamie Power
SVP, Addressable Sales
Recent News
2026-01-20
Company data provided by crunchbase