University of Illinois Urbana-Champaign · 9 hours ago
Customer Service Specialist
Monticello, IL
Full-time
Onsite
Entry Level
$42K/yr - $45K/yr
3+ years expThe University of Illinois Urbana-Champaign is seeking a Customer Service Specialist for the Allerton Park and Retreat Center in Monticello, IL. The role involves ensuring an excellent guest experience, managing front desk operations, and maintaining accommodations to meet guest expectations.
Higher Education
No H1B
Responsibilities
Greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service. This includes, but is not limited to, making reservations, sending confirmation emails, processing payments, processing refunds, and resolving complaints
Maintains records of guest information and interactions
Compile monthly revenue numbers of hotel operations and prepare statements for management
Serve as primary point of contact for guests while they are in-house and be able to make appropriate decisions and handle last-minute changes
Respond to guest inquiries and requests and resolve complex issues in a timely, friendly, and efficient manner
Ensure that events on the property are ready when clients arrive by assisting with set-up and placement of food, beverage, and other items for guests when needed including bartending
Book rentals for events which includes processing payments and emailing confirmations and necessary information to clients
Responsible for selling gift certificates, Allerton merchandise, etc. over the phone or in person including preparing the product, shipping, processing payments, and recording those sales
In collaboration with the Retreat Center management, set standards and policies for the Allerton guest experience including hotel and front desk operations
Responsible for hotel inventory including purchasing and/or reporting needed items as necessary
Responsible for ensuring that the Allerton guest experience is executed with attention to detail by maintaining a clean, sanitary, and comfortable environment for hotel guests
Report items in need of repair
Ensure confidentiality and security of guest rooms
Make beds, remove, and replace linens. Wash, dry, and fold laundry
Restock Closets
Clean guest rooms and bathrooms which includes, but is not limited to, dusting, mopping, vacuuming, and washing windows
Other duties as assigned
Qualification
Required
High school diploma or equivalent
Any one or combination totaling three (3) years (36 months) from the following categories: college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months), Associate's Degree (60 semester hours) equals eighteen months (18 months), 90 semester hours equals two (2) years (24 months), Bachelor's degree (120 semester hours) equals three (3) years (36 months)
Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
One (1) year (12 months) of work experience comparable to that gained as a Customer Service Representative
Ability to maintain a professional appearance and interact positively with hotel guests
Must be reliable
Must be highly organized with high attention to detail
Excellent written and oral communication skills
Benefits
Health
Dental
Vision
Life Insurance
Retirement Plan
Paid time Off
Tuition waivers for employees and dependents
Company
University of Illinois Urbana-Champaign
The University of Illinois Urbana-Champaign is dedicated to building upon its tradition of excellence in education, research, public engagement and economic development.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Robert Whitmore
Co-Founder | Evolution & Impact of Societies in Africa | *EISA*
Shelley Giordano
Co-Founder Academy for Home Equity in Financial Planning University of Illinois
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