TEKsystems · 6 hours ago
Desktop Support Analyst
Cambridge, MA
Full-time
Onsite
Entry, Mid Level
$35/hr - $40/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support Analyst to provide reliable, professional end-user support. The role focuses on Tier 1 and Tier 2 support, delivering excellent customer service while managing multiple support requests in a fast-paced environment.
Information Technology
Responsibilities
Provide Tier 1 and Tier 2 deskside support for hardware, software, operating systems, and peripherals
Deliver remote and onsite troubleshooting for desktops, laptops, printers, mobile devices, VOIP phones, and collaboration tools
Strive to resolve issues at first contact whenever possible and escalate appropriately when required
Deliver comprehensive support for meetings ranging from small team sessions to large Town Halls, including technical assistance and coordination of planning activities
Provide professional, courteous support to all employees
Deliver white-glove support for executives and VIP users as needed
Ensure timely communication, expectation setting, and follow-up
Work with vendors on hardware and software troubleshooting, repair, replacement, and onsite escorting
Ensure vendor activity follows access, security, and professionalism standards
Accurately document incidents, requests, and resolutions in the service desk system
Contribute to knowledge base articles and documentation to support shift-left efforts
Maintain organized equipment and supply storage areas
Participate in deskside-related projects and deployments
Proactively identify recurring issues and suggest improvements to processes and workflows
Support ongoing improvements to the service desk and ITSM platform
Qualification
Required
Bachelor's degree or equivalent professional experience
2+ years of deskside or end-user support experience
Experience supporting Windows and macOS environments
Familiarity with Active Directory, Microsoft 365, and ticketing systems
Strong customer service and communication skills
Ability to work independently and as part of a team
Preferred
Experience supporting executives or VIP users
Familiarity with endpoint management tools and collaboration platforms
Experience in regulated or enterprise environments
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase