HireTalent - Staffing & Recruiting Firm · 1 month ago
Customer Support Engineering - 10
El Paso, TX
Full-time
Onsite
Entry, Mid Level
2+ years expHireTalent is a staffing and recruiting firm seeking a Customer Support Engineer to effectively communicate and resolve quality concerns in collaboration with suppliers and plant management. The role involves supporting daily quality meetings, managing quality issues, and ensuring compliance with manufacturing processes and specifications.
DeliveryHuman ResourcesStaffing Agency
Responsibilities
Communicates effectively and quickly when plant Quality Concern Notifications (QCNs) are issued
Ability to present status of issue resolution to plant management team
Key interface with Quality (at Ford and Supplier)
Knowledge of supplier’s manufacturing process
Facilitator for visits from supplier's corporate office
Empowered to deploy resources by and from corporate office
Understands whether supplier is design responsible
Understands what parts are directed tier 2 with Multi Party Agreements or Bailment Agreements in place
Knowledge of Specifications / SCs / CCs
Provides daily support and ability to cover multiple shifts
Participates with Incoming Quality and PVT during investigation of emerging quality concerns
Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
Effectively cuts issues off at Ford plant
Ensures clean cutoff including parts in transit and sitting in trailers at Ford plant
Verifies certified stock is being used on the line
Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
Understands part return process for parts shipped out of Ford assembly plant
Has appropriate means to test/check parts (functional/visual)
Effectively drives closure to all issues and communicates status through PCA to affected parties
Obtains early claims binning ( from PVT daily informs supplier plant (if applicable)
Handles Stage 1 disputes with IQ
Attends IQ Binning meetings (if applicable)
Supports Bi Weekly Top Supplier Meeting (if applicable)
Supports daily Plant Quality Meetings (if applicable)
Communicates concerns to IQ, PVT/VRT, STA if the Ford plant is not handling parts properly
Has knowledge of the supplier manufacturing processes & poka yokes
Is trained in problem solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc
Attends the VRT meeting every week or as needed
Attends the Plant FCPA meeting daily or as needed
Attends the VRT ECB binning meetings daily or as requested
For additional information on warranty claims, the supplier representative must contact a Resident STA, PVT Engineer or VRT team member
Conducts a surveillance audit in the assembly plant for ECB issues and internal Ford assembly plant concern rejects
Participates in color harmony meeting when required
Obtain Ford plant clean point and verifies that certified stock is being used on the line
Follow up with their plant contacts and ensure that 8Ds are send to the plants on time
Representatives should participate with STA & VRT during investigation of emerging ECB with potential supplier manufacturing contribution
For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered
Follow up with the supplier plant contacts and ensure that extraordinary actions / 8Ds are send to the plants on time
Representatives should be familiar with all open BSAQ projects & follow up with the Resident STA, PVT Engineer, or VRT team to ensure the BSAQ projects are up to date
Representatives should get to know their VRT Leader & VRT team members, & Understand where & when the VRT meetings take place
Qualification
Required
Years of experience 2- 5
Education level BS Engineering Degree or equivalent STEM Major
Preferred
Proficient Microsoft Office Skills
Excellent Organization Skills
Excellent Communication Skills
Presentation and Management Skills
Prior injection Molding and plastic fabrication knowledge
Knowledge of Quality defects on molded component
Prior testing and validation software skills
Prior Wiring Harness Engineering Experience
Trouble shoot wiring harness problems
Knowledge of vehicle electrical Structure
Engineering blueprints reading and interpretation
Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans
Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow
People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction
Multifunctional comfortable to follow up several projects at the same time
Supports and exemplifies Aptiv values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration
Organized and self-sufficient professional
Open to travel
Company
HireTalent - Staffing & Recruiting Firm
HireTalent is a certified Minority Business Enterprise (MBE) workforce solutions firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashish Kaushal
CEO / Founder
Company data provided by crunchbase