Knowledge Services · 12 hours ago
DFR - Eligibility Specialist Working Lead - R9
Lafayette, IN, US
Full-time
Onsite
Mid, Senior Level
2+ years expKnowledge Services is a certified woman-owned professional services organization seeking an Eligibility Specialist Working Lead. This role is responsible for mentoring Eligibility Specialists and acting as a liaison between Knowledge Services and DFR Management, ensuring compliance with policies and providing training support.
Cloud ManagementConsultingHuman ResourcesInformation ServicesInformation TechnologyService IndustrySoftware
Responsibilities
Mentor Eligibility Specialists staff
Travel to DFR offices within the Region as scheduled/needed (daily/weekly travel)
Support and coach ALL Eligibility Specialist staff
Ensure policies and procedures are followed as instructed by DFR Local Office Management
Instruct and implement procedural changes from management
Submit daily and weekly reporting of activities conducted while assisting Eligibility Specialist staff
Provides further direction and ongoing training to Eligibility Specialist staff
Provide training support for case reviews for Eligibility Specialist staff
Provide coaching for QA scorecards
Production support provided as needed
Qualification
Required
Eligibility Specialist experience is required
Highly organized and analytical
Able to provide clear and concise direction
Leadership skills
Patience in working with others
Strong written and verbal skills
Solid computer skills, including Word, Excel, and Outlook
Independent worker who is a self-starter
Strong customer service background
High School Diploma or GED required
Preferred
Prefer a Bachelor or Associate degrees in Counseling or Social Services
2 years' experience is desired
Company
Knowledge Services
Knowledge Services is a certified woman-owned business enterprise (WBE) that is reshaping how public and private organizations work together to better serve our nation.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Fred Brittain
Vice President of Information Security
Company data provided by crunchbase