Navina · 20 hours ago
Technical Support Team Lead (Digital Health)
United States
Full-time
Remote
Mid, Senior Level
4+ years expNavina is a fast-growing digital health SaaS company focused on transforming physician interactions with patient data. They are seeking a highly motivated and experienced Team Lead for Technical Support, responsible for managing and mentoring a team of Technical Support Engineers, ensuring efficient operations and high customer satisfaction.
Artificial Intelligence (AI)Health CareHealth DiagnosticsMachine LearningMedicalSoftware
Responsibilities
Lead and mentor a team: Provide guidance, coaching, and mentorship to Technical Support Engineers (TSEs), fostering a culture of continuous learning and growth
Escalation support: Serve as a point of contact for complex and time-sensitive escalations, ensuring a timely resolution and high levels of customer satisfaction
Process improvement: Identify and implement new processes, best practices, and methodologies to enhance the team's efficiency and overall support process
Cross-functional collaboration: Work closely with Product, Engineering, and R&D teams to understand upcoming features, provide feedback, and identify training opportunities for the support team
Knowledge sharing: Contribute to and build the technical support knowledge base, ensuring the team has access to the most current information
Hands-on support: Provide hands-on assistance by working support tickets, as needed, to manage workload and maintain a pulse on customer issues
Task delivery: Manage and deliver on specific tasks and projects, ensuring they are completed efficiently and effectively
Qualification
Required
Demonstrated experience in leading people, and or cross-functional project teams to achieve shared support or delivery milestones
+4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience
Proven experience with SQL and data analysis - MUST
Proven experience with debugging web applications
Strong project management skills
Excellent problem-solving and troubleshooting skills
Proven excellent customer-facing communication skills (verbal and written)
Familiarity with the US healthcare industry - Advantage
Proven experience in a leadership or team lead capacity, including mentoring and coaching
Experience in a fast-growing organization
Preferred
Experience with troubleshooting data pipelines and ETL processes
Strong presentation skills for all audiences; ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personas
A can-do attitude
Detailed oriented
Experience with Python, Node.js, or Javascript
Company
Navina
Navina develops an AI-driven platform that restructures patient data into intuitive patient portraits for better diagnoses and care.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$99MKey Investors
Goldman Sachs AlternativesALIVE Israel HealthTech FundIsrael Innovation Authority
2025-03-25Series C· $55M
2022-10-27Series B· $22M
2022-10-27Grant
Leadership Team
R
Ronen Lavi
Co-founder & CEO
S
Shay Perera
Co-founder & CTO
Recent News
2025-11-27
2025-06-21
Company data provided by crunchbase