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Nexus Staff Inc. · 3 months ago

Product Owner - Customer Analytics

New York, NY

Full-time

Hybrid

Senior Level

5+ years exp

Nexus Staff Inc. is a company seeking a Product Owner specializing in Customer Analytics. The role involves managing analytics reporting products, collaborating with various stakeholders, and driving the lifecycle of analytics products from requirements gathering to delivery.

Staffing & Recruiting

Responsibilities

Act as the primary product owner for analytics reporting products, including Power BI and potentially more advanced reporting use cases

Manage multiple stakeholders across various business units within the back-office pod, understanding and prioritizing their different analytics and reporting needs

Drive the end-to-end lifecycle of analytics products from requirements gathering, through development, to delivery and ongoing refinement

Collaborate closely with developers, regulatory teams, and business stakeholders to ensure reports and analytics meet diverse requirements

Lead quarterly portfolio reporting efforts, consolidating input from multiple pods and ensuring timely submission to regulatory teams

Translate business needs into clear, actionable user stories and requirements

Conduct thoughtful stakeholder engagement by eliciting requirements actively (not just passive intake)

Communicate complex analytics concepts effectively to broad audiences, both verbally and in writing, including preparing presentations and marketing materials for leadership

Prioritize work based on multiple competing demands in a multi-stakeholder environment

Support transition and scaling towards new analytics capabilities focused on digital customer experience and self-service channels

Proven experience as a Product Owner, preferably in an analytics or reporting environment

Strong background in analytics product ownership including reporting tools such as Power BI

Familiarity with concepts around portfolio management and quarterly reporting

Comfortable gathering and defining requirements in complex, multi-stakeholder environments

Demonstrated ability to ask insightful questions and shape requirements to produce well-thought-out products

Excellent communication skills, capable of preparing clear reports and effective presentations for technical and non-technical audiences

Ability to flexibly transition between back-office operational analytics and digital self-service customer experience analytics

Experience with project and work management, including handling competing priorities and deadlines

Ability to build partnership and rapport with diverse stakeholders

Prior exposure to credit collections, billing, or PSE case handling analytics is a plus but not required

Marketing experience (e.g., A/B testing, communication campaigns) is a plus but not mandatory

Strong problem-solving skills with a customer-analytics mindset

Qualification

Product OwnershipProject ManagementPower BIStakeholder EngagementChange ManagementPresentingCommunication

Required