LogicalisUS · 19 hours ago
Operations Engineer
Golden, MO
Full-time
Onsite
Entry Level
1+ years expLogicalisUS is focused on designing, supporting, and executing clients' digital transformation. The Operations Engineer role involves managing support operations, troubleshooting issues, and ensuring customer satisfaction through effective communication and technical support.
Data CenterInformation TechnologyIT Infrastructure
Responsibilities
Understand & familiarize with the process, practices and ITSM platform related to Support Operations
Man Support Hotline & Email during office hours, gather relevant information from customer during initial call
Ensure that all correspondence with customers is performed in a prompt and courteous manner
Perform onsite/remote site surveys and/or inventory audit for selected customers
Validate customer firmware version and verifying firmware releases note to ensure minimal related bug impacts
Perform IOS upgrades and patches to address software bugs and ensure that the environment updated with safe harbour software version
Basic troubleshooting of issues and network problems to fix any user related issues and work with principal vendors and customer to provide the resolution within the SLA
Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers
Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you
Work closely with various team of engineers for troubleshooting
Qualification
Required
Role is opened to fresh graduates (NITEC, Higher NITEC, Diploma, Etc..)
Graduates in relevant fields of studies (IT, Infocomm, Com Science, Etc..)
People with 1-2 years of IT related working experience are welcomed to apply
Looking for candidates will a strong interest/passion to learn and grow in the technology space
Candidate should be customer oriented and able to communicate in a clear and concise manner
Candidates should be willing to perform after office hours activities and standby duties
Preferred
Existing knowledge/certification for network operations including network, wireless, security technologies will be an added advantage
Company
LogicalisUS
We are Architects of Change. We help organizations succeed in a digital-first world.
501-1000 employees
H1B Sponsorship
LogicalisUS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (6)
2022 (3)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Jonathan Groves
Chief Executive Officer
Carrie Grimsley
National Partner Marketing Manager
Recent News
2025-09-19
2025-09-12
Company data provided by crunchbase