Hy-Vee, Inc. · 16 hours ago
Service Manager
Brooklyn Park, MN
Full-time
Onsite
Entry, Mid Level
$18/hr - $22.50/hr
2+ years expHy-Vee is a prominent grocery store chain committed to providing excellent customer service. The Service Manager is responsible for supervising employees, ensuring customer satisfaction, and creating a positive shopping environment while coordinating store activities.
Organic Food
Responsibilities
Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork
Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by: (examples include)
+ escorting them to the products they’re looking for
+ securing products that are out of reach
+ loading or unloading heavy items
+ making note of and passing along customer suggestions or requests
+ performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly and provides friendly, helpful service to customers who call
Performs as a leader and role model and maintains positive employee relations
Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner
Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels
Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director
Ensures proper customer service throughout the store and addresses specific customer issues
Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal
Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms
Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary
Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.)
Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies
Trains workers in store policies, department procedures, and job duties
Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices
Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability
Confers with employees and assists in solving problems affecting job performance and of established policies and procedures
Explains store services to potential personal and business account customers to generate additional business for the store
Understands the basics of store accounting
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Determines the motivational needs of employees and provides the appropriate environment
Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques)
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties
Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers)
Handles cash registers
Recommends cost reduction programs
Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system
Recommends additions, deletions and shelf allocation of merchandise to be sold in any department
Assists in other areas of store as needed
Performs other job related duties and special projects as required
Qualification
Required
Must be 18+
High School or equivalent experience
Two years or more of similar or related work experience preferred
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions
Ability to do arithmetic calculations involving fractions, decimals, and percentages
Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
Company
Hy-Vee, Inc.
Hy-Vee, Inc.
10001+ employees
H1B Sponsorship
Hy-Vee, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (1)
2022 (3)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.01MKey Investors
Renewable Fuel Infrastructure Program
2025-06-13Grant· $0.01M
Leadership Team
Jeremy Gosch
Chairman of the Board/CEO
D
Donna Tweeten
President
Recent News
Corridor Business Journal
2025-12-30
Morningstar.com
2025-12-17
2025-11-04
Company data provided by crunchbase