Railbookers Group · 6 hours ago
AI Implementation Associate
United States
Full-time
Remote
Mid, Senior Level
3+ years expRailbookers Group is the world’s leading independent rail vacation provider, and they are driving a company-wide AI transformation. The AI Implementation Associate will focus on driving AI adoption, defining best practices, and integrating AI into business operations to enhance productivity and customer experience.
LeisureTravelTravel Agency
Hiring Manager
Chris McMullens
Responsibilities
AI Strategy Execution – Drive the rollout of Railbookers’ AI roadmap across all functions (Sales, Marketing, Operations, Rail, Finance, HR, QC, Customer Service), ensuring measurable improvements in productivity and customer satisfaction
AI Agent Development – Lead the creation, training, and continuous improvement of department-specific AI agents to support quoting, booking, quality control, marketing content, HR workflows, and financial analysis
Operational Integration – Embed AI tools into day-to-day workflows to simplify processes, reduce errors, and free up staff for higher-value, customer-centric activities
Data Integration – Partner with Data Engineering to leverage Railbookers’ Data Lake and Knowledge Graph, ensuring AI systems are powered by accurate, centralized, and high-quality data
Human x AI Collaboration – Establish frameworks, training, and change-management initiatives so staff across all departments can confidently and effectively collaborate with AI tools
Performance Measurement – Define, monitor, and report on KPIs that demonstrate clear business impact, including efficiency gains, higher conversion rates, reduced turnaround times, and enhanced customer outcomes
AI Governance & Compliance – Maintain standards for ethical AI use, compliance with data privacy laws, and adherence to corporate governance policies
Innovation & Continuous Improvement – Proactively identify new AI use cases, pilot emerging technologies, and scale successful solutions across the company
Cross-Functional Leadership – Collaborate with department leaders to prioritize AI opportunities, drive adoption, and ensure solutions align with both strategic goals and frontline needs
Vendor & Partner Management – Manage relationships with external AI partners, vendors, and consultants to accelerate innovation and maintain competitive advantage
Qualification
Required
Bachelor's degree in Business, Computer Science, Data/Business Analytics, or equivalent practical experience
3+ years of experience leading digital transformation, automation, or AI-driven initiatives, with at least 2 years in a leadership or management role
Proven success introducing and scaling AI tools (e.g., LLMs, copilots, workflow automation, customer service/chatbots, knowledge assistants) across multiple business functions
Strong understanding of how AI integrates with enterprise systems, workflows, and data platforms, rather than deep model development
Demonstrated ability to drive change management and adoption programs, ensuring staff at all levels feel confident using AI tools
Excellent communication and facilitation skills — able to simplify technical concepts into clear business value for leadership and frontline staff
Experience creating AI best practices, governance frameworks, and training programs for business users
Strong project management and prioritization skills; able to balance multiple initiatives and deliver measurable business outcomes
Familiarity with AI ethics, compliance, and data privacy considerations in enterprise settings
Preferred
Background in retail, travel, hospitality, or e-commerce industries
Track record of delivering AI solutions that generate measurable ROI
Experience with customer-facing AI applications such as conversational AI, personalization engines, or recommendation systems
Benefits
Work from Home
Generous PTO Package
Bonus and Incentive Plans
Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)
Employee Assistance Program
Short-term/Long Term disability Plan
Employer sponsored Life Insurance
Employer-Matched 401(k)
Familiarization Trips (Get paid to experience our vacations!)
Employee and Family/Friend Travel Discounts
Corporate Discounts through Working Advantage
Employee Referral Bonus
Cross-Departmental and Advanced Training Opportunities
Anniversary, Birthday, and Recognition Perks
Years of Service Awards
Annual Reimbursements for Home Office (office expenses, phone, internet)
Company
Railbookers Group
Railbookers Group is a travel agency that offers independent rail vacations services throughout the world.
201-500 employees
H1B Sponsorship
Railbookers Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Frank Marini
President & CEO
Zine Belhonchet
Executive VP and Chief Financial Officer
Company data provided by crunchbase