EngageMED Inc. · 1 month ago
Customer Service - EngageMED Revenue Cycle
NORTH LITTLE ROCK,AR,US
Full-time
Onsite
Entry Level
1+ years expEngageMED Inc. is seeking a Customer Service representative for their Revenue Cycle department. The role involves responding to customer inquiries and resolving issues related to medical practices, insurance benefits, and other related concerns.
ConsultingFinancial ServicesRecruitingWeb Development
Responsibilities
Responds to telephone inquiries relating to the medical practice's policies and procedures
Responds to written correspondence from customers
Researches customer complaints/concerns and takes appropriate actions to resolve them
Provides accurate information to customers regarding insurance benefits, providers, claims, referrals, eligibility, pharmaceuticals, etc
Properly documents and files all customer complaints and results
Properly prepares all credit card payments made by phone to be processed by accounts receivable
Other duties as assigned
Qualification
Required
High School Diploma
1 year of data entry experience in a clinic or doctor's office setting
Strong communication skills to develop courteous conversation with the customers
Honesty
Integrity
Strong mathematical skills
Solving customer questions
Maintaining daily transactions report
Knowledge of standard office equipment and computer hardware
Great attention to detail
Preferred
Team player - possess a positive attitude and demonstrates honesty and integrity in all endeavors
Ability to understand, apply and analyze financial data
Strong work ethic with the ability to self-start and work independently or as part of a diverse team
Detail oriented and organized with the ability to easily identify areas that require improvement
Company
EngageMED Inc.
Our mission at EngageMED is to provide innovative, value-based practice management and revenue cycle services to providers we engage throughout the state of Arkansas.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Embry
Chief Executive Officer
Recent News
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