Altor Partners · 7 hours ago
Customer Success Manager
NYC Metro Area
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $120K/yr
3+ years expAltor Partners is a fast-growing SaaS company backed by a respected global software group, seeking a Customer Success Manager to join their New York team. The role focuses on building trusted relationships with enterprise customers, managing a high-value book of business, and driving customer success through strategic insights and data-driven storytelling.
Staffing & Recruiting
Hiring Manager
Ian Cleary⛳
Responsibilities
Build trusted advisor relationships with senior legal and legal ops stakeholders - influencing how they work and what they achieve
Manage a focused book of 15-20 enterprise customers, worth roughly $2.5M ARR
Lead strategic QBRs and EBRs - using data, insights, and storytelling to shape customer direction and drive adoption
Track customer goals, assess progress, and design measurable plans that deliver real ROI
Run regular health checks to proactively identify risks and build mitigation plans
Deeply understand the product and recommend best practices to help customers unlock more value
Serve as the internal voice of the customer - feeding insights back to Product and influencing roadmap decisions
Collaborate across CS, Support, and Product to unblock challenges and keep customers moving forward
Work hybrid from the NY office 2-3 days per week alongside a seasoned, supportive CS team
Qualification
Required
3-5+ years in a SaaS Customer Success Manager role with high-touch enterprise customers
Experience delivering QBRs/EBRs with executives and shaping customer thinking
Strong data analysis and presentation skills turning spreadsheets into compelling narratives
Proven ability to multithread, influence, and lead discussions with senior stakeholders
A consultative, relationship-first approach not commercial upselling or renewals-focused
Resilience and composure in complex or challenging customer situations
Ability to work hybrid (2–3 days weekly) in the New York office
Preferred
Experience in legal tech, legal ops, fintech, or any consultancy-style SaaS environment
Company
Altor Partners
We help Pre Seed to Series C SaaS founders and GTM leaders build high-performing revenue teams - fast, without the usual recruitment drag.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase