Pride Health · 2 days ago
Outbound Call Centre Representative
Lee's Summit, MO, US
Full-time
Onsite
New Grad, Entry Level
$16/hr - $16/hrPride Health is hiring an Outbound Customer Service Associate to support a medical facility. The role involves conducting life insurance medical and financial interviews via outbound calls, ensuring quality assurance, and responding to client needs professionally.
Health CareHuman ResourcesInformation Technology
Responsibilities
Place outbound calls to contact life insurance applicants. Complete interview with applicant or leave a message for a return call
Gather medical, financial, occupational, and avocation histories during interview
Review and edit information collection during the interview for quality assurance purposes
Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results
Learn the specific requirements stipulated by each client company
Respond to the needs and request of clients, staff and management in a professional and expedited manner
Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings
Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all of the duties and responsibilities, but rather a general description of work performed by the position
Qualification
Required
HS diploma or equivalent
Experience in Life Insurance
Medical Terminology
Customer Service Experience
Attention to detail
Ability to be on the phone and provide great customer service
Must be in the KC metro area, Lenexa or surrounding areas (within 30 - 40 miles) of Lee Summit, MO
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
401(k)-retirement savings
Life & disability insurance
An employee assistance program
Legal support
Auto
Home insurance
Pet insurance
Employee discounts with preferred vendors
Company
Pride Health
Pride Health is a staffing and recruiting company that provides account management and staffing solutions.
Founded in 2010
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephanie Barnes
Scheduling Lead PHC/OPWDD
Recent News
2025-11-06
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