PerkinElmer · 6 hours ago
Customer Care - Sales Support Administrator (Shelton, CT)
Shelton, CT
Full-time
Hybrid
Entry, Mid Level
$48K/yr - $62K/yr
2+ years expPerkinElmer is seeking a Customer Care & Sales Support Administrator who plays a crucial role in driving consumables sales initiatives while delivering exceptional customer support. This position acts as a liaison between sales representatives, customers, and internal departments to ensure seamless order processing and customer satisfaction.
HardwareHealth Care
Responsibilities
Serve as a primary contact for customer inquiries regarding consumable sales, orders, and services
Build and maintain strong relationships with customers through interactive communication and problem-solving
Manage a high volume of inbound calls and ensure consistent telephone coverage
Process consumables orders in accordance with quotes and customer purchase orders, ensuring accuracy and efficiency
E-commerce and EDI support. Portal processing and other related e-commerce tasks
Address and resolve escalations, including order adjustments, credits, customer experience concerns, and quality issues
Collaborate with Sales Representatives, Logistics, AR, Pricing Analysts, and other stakeholders to ensure seamless order fulfillment
Reconcile AR discrepancies and follow up on transaction issues to ensure prompt resolution
Provide data analysis and reporting on team performance, sales trends, and forecasting
Ensure adherence to company policies and standard operating procedures (SOPs)
Maintain and update customer account information as needed
Assist in process improvement initiatives and implement best practices in sales administration
Conduct and participate in team meetings to share updates, new processes, and learning opportunities
Any customer care or sales support functions that are deemed necessary to support business needs
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Qualification
Required
Bachelor's degree with 2+ years of customer service or sales administration experience in a team-based environment OR Associate degree with 3+ years of customer service or sales administration experience in a team-based environment
SAP, SFDC (SVXM), and/or CRM systems
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)
Excellent verbal and written communication skills
Strong interpersonal skills and ability to collaborate across departments
Proactive problem-solving and critical-thinking abilities
Ability to prioritize and multitask in a fast-paced work environment
Positive and adaptable mindset, open to change and continuous learning
Preferred
Strong attention to detail and ability to process orders with high accuracy
Experience with e-commerce platforms (Ariba, Coupa)
Company
PerkinElmer
PerkinElmer focused on improving the health and safety of people and the environment.
5001-10000 employees
H1B Sponsorship
PerkinElmer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (3)
2022 (3)
2021 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-08-01Acquired
1978-01-13IPO
Leadership Team
Frank A. Wilson
SVP & CFO
Joel S. Goldberg
SVP & General Counsel & Secretary
Recent News
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