Burn Boot Camp Northville · 19 hours ago
Member Experience, Sales & Social Media Specialist
Northville, MI
Part-time
Onsite
Entry Level
1+ years expBurn Boot Camp Northville is seeking a Member Experience, Sales & Social Media Specialist — a polished, people-oriented professional who brings our members’ experience to life both in-gym and online. This role involves lead-nurturing, concierge-level hospitality, and brand representation, ensuring every client feels the elevated service our brand is known for.
Wellness and Fitness Services
Hiring Manager
Monica Dressler
Responsibilities
Welcome new clients and members with professionalism and warmth
Provide an exceptional member experience adhering to our Blue Carpet Experience brand standard
Capture and post delivery photos/videos that celebrate our clients’ gym experience
Create diverse, high-quality content including fun and on-trend videos, client testimonials, member spotlights, trainer tips, Transformation Stories, behind-the-scenes content, and promotional content
Design eye-catching graphics and infographics that inform our audience and draw clients and members to participate
Craft compelling copy that is informative, professional, and compliant with Burn brand standard
Manage and maintain content calendars across all platforms, ensuring consistent posting schedules and timely responses to current events or trending topics
Monitor social media metrics and provide regular performance reports with actionable insights and recommendations
Stay informed about fitness industry trends, and platform algorithm changes to continuously optimize content performance
Engage with our online community by responding to comments and messages in a professional, brand-appropriate manner
Assist with in-gym events, promotions, new product launches, hospitality touches
Utilize the CRM system to nurture leads, track client interactions, schedule and make follow-ups, and ensure consistent communication with new clients and members to ensure an optimal experience
Qualification
Required
Exceptional communication and presentation skills
Confident, professional, and comfortable being at the hub of our operation - the front desk
1+ years of sales experience, preferably in a similar customer-focused industry
1+ years of experience in social media content creation, preferably with experience in professional services, B2B, or fitness marketing
Proven track record of growing social media presence and engagement for brands that require a professional, trustworthy image
Proficiency with content creation tools including Canva, CapCut, or similar video editing software
Strong videography skills
Exceptional writing skills
Deep understanding of platform-specific best practices, audience behaviors, and content formats for Facebook and Instagram
Strong sense of concierge service and attention to detail
Must be able to work 2 early morning shifts (4:45am - 8:30am); 1-2 mid-morning shifts per week (8:00-1:00pm); and one Saturday per month (6:45am-10:00am) for a total of approximately 12-18 hours per week
Preferred
College Degree in communications, marketing, digital media, or related field preferred
Benefits
Competitive performance based compensation
A fast paced rewarding work environment
Growth opportunities within our company
Complimentary gym membership
Discounted merch and nutrition supplements
Company
Burn Boot Camp Northville
Burn Boot Camp is a boutique fitness concept where like-minded men and women come together, build confidence, and inspire one another through fitness.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase