River Creek Club · 2 days ago
Golf Shop Attendant
Leesburg, VA
Full-time
Onsite
New Grad, Entry LevelRiver Creek Club is a part of Invited, the largest owner and operator of private clubs nationwide. The Golf Shop Attendant is responsible for promoting golf and providing exceptional customer service while assisting customers with merchandise selections and maintaining the golf shop's organization.
Hospitality
Responsibilities
Deliver exceptional customer service in the pro-shop by welcoming golfers, accurately processing charges at the register, and properly checking in all players before their round
Adhere to proper cash handling procedures and ensure all operational standards are met
Handle member/guest inquiries, manage tee-time bookings in person and over the phone, and engage in friendly, professional conversations
Maintain a calm, courteous, and attentive demeanor, even in high-pressure situations, to provide a superior customer experience
Oversee inventory management by checking in merchandise according to procedures, organizing storage and display areas, and maintaining stock levels of frequently sold items (e.g., apparel, gloves, hats, and balls). Ensure customers are promptly informed when special orders arrive and handle all returns, issuing appropriate credits
Assist with course operations by marshaling, starting, and supporting outside services as needed, ensuring seamless coordination between pro-shop and golf operations staff
Support outside golf operations staff to ensure proper execution of daily procedures and policies, maintaining smooth operational flow and exceptional service
Execute end-of-day business functions following the club’s guidelines and established procedures to ensure accurate reporting and efficient closeout processes
Ensure all daily tasks are completed to club standards, including maintaining orderly and organized work areas, tidying the pro-shop and entry areas, and restocking merchandise as needed
Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators, assisting with projects and ensuring smooth execution of golf operations and events
Qualification
Required
High school diploma, GED, or equivalent
Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette
Interpersonal and communication skills, with the ability to engage positively with members and guests
Organizational skills and attention to detail to maintain the shop's presentation and inventory
Ability to work independently and as part of a team, maintaining a proactive and positive attitude
Knowledge of golf merchandise, apparel, and equipment
Familiarity with point-of-sale (POS) systems and basic cash handling procedure
Frequent exposure to extreme temperatures and humidity
Sitting, standing, walking, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 100 lbs., talking, hearing, and seeing
Company
River Creek Club
The D.C. area’s premier private Club is a tranquil hideaway located on the Potomac River in Leesburg, VA.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase