Consolidated Employer Services, Inc. · 5 days ago
Client Benefits Specialist
3518 Riverside Dr suite 104, Columbus, OH 43221, USA
Full-time
Hybrid
Entry Level
$55K/yr - $68K/yr
1+ years expConsolidated Employer Services, Inc. is one of the fastest-growing companies in its industry, seeking a talented Client Benefits Specialist to join their team. The role involves being the dedicated benefits contact for a portfolio of clients, providing excellent customer service and managing benefits-related activities such as open enrollments and renewals.
ConsultingEmployee BenefitsHuman ResourcesRecruitingRisk ManagementStaffing Agency
Responsibilities
Serve as the main point of contact for a portfolio of clients who have opted into employee benefits through CES
Confirm the accurate completion of necessary benefits paperwork and use a variety of systems such as FormFire, Ease, Employee Navigator, and iSolved
Work to build long-term positive relationships with clients
Support client employees as qualifying benefit enrollment changes happen throughout the plan year
Manage and keep yearly renewals on track and task for dedicated clients
Respond to clients in a polite and courteous manner, calmly and effectively handling routine and complex issues for customers while projecting patience and empathy
Perform regular audits to ensure accuracy for dedicated clients
Problem solves quickly and efficiently throughout the entire benefits life cycle and identify areas of improvement for the process as necessary
Support the other benefits team members as needed
Perform other duties as assigned
Qualification
Required
Bachelor's degree and/or equivalent of education and experience
1 - 3 Years of Experience required
Ability to form effective partnerships with clients and establish rapport with others while fostering team spirit and cooperation
Excellent oral and written communication skills. Ability to communicate clearly and provide timely and accurate information. Must have excellent grammar skills for composing a variety of written communication
Demonstrated ability to communicate and work effectively with different constituents and employees of all levels and from diverse backgrounds with empathy, care, and sincerity in voice, tone, and words
Exceptional customer service skills. Models and reinforces the CES mission. Ability to maintain a positive environment, treat others with respect, and demonstrate empathy while performing within stressful situations
Ability to support the Client Services team by following policies and procedures, completing tasks accurately and consistently, working with integrity, and upholding the organization's goals and values
Ability to handle and maintain confidential and/or sensitive information with proper care and discretion. Maintain ethical values
Use time effectively and efficiently. Ability to adjust to frequent change, delays, or unexpected events
Demonstrate accuracy, thoroughness, and attention to detail; look for ways to improve and promote quality
Strong organizational skills. Ability to handle multiple tasks and prioritize them accordingly
Advanced knowledge of Microsoft Office applications (i.e. Word, Excel, PowerPoint, Access) and internet tools
Preferred
HRIS experience preferred, preferably iSolved, along with prior use of Salesforce
Employee Benefits: 1 - 3 years (Preferred)
Benefits
401(k) w/ 401(k) Match
Health insurance
Dental Insurance
Vision insurance
Life insurance
Paid time off
Company
Consolidated Employer Services, Inc.
CES handles administrative and HR needs for small business including risk management, employee benefits, payroll administration and HR consulting.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Courtney McKnight- Lee
Human Resource Business Partner
Company data provided by crunchbase