Better Baseball · 8 hours ago
Customer Experience Manager
Atlanta Metro
Full-time
Onsite
Mid Level
$45K/yr - $50K/yrBetter Baseball is a nationally recognized leader in baseball and softball, committed to enhancing customer experiences through innovative solutions. They are seeking a Customer Experience Manager to lead bat-fitting consultations and oversee player experience operations, ensuring high-quality service and developing team members.
ApparelBaseballE-CommerceRetailSporting Goods
Hiring Manager
Matthew Marks
Responsibilities
Lead personalized baseball bat fitting consultations based on player age, level, and certification requirements (USA, USSSA, BBCOR), ensuring a knowledgeable, confidence-building experience for every player
Support the General Manager in supervising, training, and developing bat fitting specialists to deliver consistent, high-quality player experience
Serve as a trusted product expert on current bat technologies, brands, and performance differences, translating technical details into clear, player-friendly recommendations
Assist with staff onboarding, ongoing training, and performance coaching with an emphasis on service excellence and customer engagement
Deliver an elevated, personalized player experience while building long-term relationships with players, families, coaches, and teams
Support inventory management, merchandising standards, and daily store operations to maintain a clean, organized, and customer-ready environment
Address player questions, concerns, or escalations professionally, ensuring timely resolution and a positive outcome that reinforces trust and loyalty
Qualification
Required
Strong knowledge of baseball equipment, bat mechanics, and fitting principles
Proven ability to lead by example in a fast-paced customer-facing environment
Excellent communication, organization, and interpersonal skills
Ability to work flexible hours, including evenings and weekends
Preferred
Previous experience in retail leadership, sports sales, coaching, or team supervision
Bachelor's degree
Knowledge of baseball bat regulations and certifications (USA, USSSA, BBCOR)
Benefits
Employee Subsidized Health Care (available after 60day probationary period)
Non-Subsidized Dental and Vision Insurance
401K program (non-matching)
Paid Holidays
PTO for Birthday
5 Paid Sick Days per year (after 3 months of employment)
Company
Better Baseball
Better Baseball is an e-store that offers bats, gloves, apparel, footwear, L- screens, baseball netting, field equipment, and accessories.
Founded in 1999
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gary Long
Owner/founder Ropebat.com
Company data provided by crunchbase