Spoiler Alert · 12 hours ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$98K/yr - $105K/yr
4+ years expSpoiler Alert is a fast-growing Series A SaaS company focused on expanding consumer access to affordable essentials by unlocking the value in surplus inventory. The Enterprise Customer Success Manager will partner with Enterprise customers to drive measurable outcomes post-sale, focusing on building scalable liquidation programs and ensuring strong platform adoption.
B2BE-Commerce PlatformsEnterprise SoftwareFood and BeverageRecyclingSaaSSoftwareSupply Chain ManagementSustainabilityWaste Management
No H1B
Responsibilities
Own operational execution and program success for a portfolio of 10–20 customers, serving as the primary post-sale point of contact
Drive platform adoption, transaction liquidity, and achievement of customer KPIs to deliver measurable ROI
Translate customer goals into scalable operational workflows within the Spoiler Alert platform often collaborating on change-management planning
Lead customer onboardings in collaboration with our onboarding and support teams, including training and post go-live hypercare support with the goal of maximized platform adoption and self-sufficiency
Proactively set and monitor key performance metrics and collaborate with our data team on novel analyses to identify risks and growth opportunities
Assess customer health in partnership with the Account Manager and develop operational account strategy plans focused on program value delivery, product adoption, risk mitigation, and key stakeholder engagement
Act as the voice of the customer internally, collaborating closely with teams to provide key insights, flag product enhancement opportunities, and represent customer interest
Contribute to team scalability through documentation, playbooks, and process optimization
Qualification
Required
4+ years of experience in Enterprise Customer Success, Customer Operations, or other customer-facing roles within a B2B SaaS, technology, or consulting environment
Experience managing multiple customer workflows and maintaining outcome-driven, high-value customer partnerships
Experience working with large data sets to extract insights, drive decisions, and report on performance
Organized Project Manager - must have strong project management and organizational skills, with a proven ability to manage multiple concurrent customer initiatives and priorities while driving cross-functional alignment and execution
Clear Communication - exceptional interpersonal and written communication skills, with the ability to build trusted relationships with customers and internal stakeholders and create polished, professional-quality presentations and decks
Collaborative and Accountable - this is an independent role that is trusted to do the task at hand and productively collaborate with many internal and external teams
Resilient Problem-Solver - naturally curious to learn more, ideate and test possible solutions, proactively seeks feedback, and quickly rebounds from setbacks
Analytical Mindset - comfortable interpreting performance data via intermediate analytical skills (experience with pivot table, excel formulas, data visualizations), surfacing nuanced insights, and constructing compelling, data-driven narratives
Adaptable & Tech-Forward - ability to persevere through challenging situations, adapt, quickly learn new technologies and strong experience with business productivity tools (G Suite, CRM systems, Slack, Zoom)
Preferred
Familiarity with CPG, grocery retail, wholesale/distribution, or supply chain operations (manufacturing, logistics, or technology)
Experience in startup or scale-up SaaS environments
Exposure to enterprise software, analytics, or business intelligence solutions
Benefits
Remote-first environment, with co-working access for locals in BOS, NYC, & DEN
Competitive salary and stock option packages
Subsidized health, dental, and vision insurance plans
Climate-focused, pre-tax 401(k) and post-tax Roth 401(k) options
12-16 weeks of paid parental leave + flex return to work
15+ company holidays, including an "End of Year Reset Week"
20 vacation days and 10 sick days per year
Focus Fridays (no meetings after 1PM local)
Summer Fridays (1/2 day)
Paid volunteer outings and civic engagement leave
Annual flex funds for remote work needs, learning & development, and socializing with colleagues
Company-sponsored $500 FSA contribution
Company
Spoiler Alert
Spoiler Alert is a Boston-based software company helping perishable CPG brands manage excess and slow-moving inventory
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$16.17MKey Investors
Collaborative FundMaersk GrowthAcre Venture Partners
2021-12-01Series A· $11M
2018-10-18Seed· $2.5M
2016-11-16Seed· $2.5M
Leadership Team
Ricky Ashenfelter
Co-Founder & Chief Executive Officer
Emily Malina
Co-Founder & President
Recent News
2025-11-08
Right Side Capital Management
2025-11-05
Company data provided by crunchbase