The Millennium Group, Where Service Matters · 23 hours ago
Site Manager
New York, NY
Full-time
Onsite
Mid LevelThe Millennium Group is an award-winning business process outsourcing firm focused on providing various office support services. They are seeking a Site Manager to oversee mail and package intake operations, manage employee performance, and maintain vendor relationships.
Document ManagementOutsourcingPrinting
Responsibilities
Create and document standard operating procedures for mail and package intake. Will work to analyze and provide guidance on PO box strategy and provide design recommendations for the mail center for optimal use
Collect data for reports and prepare monthly reports
Maintain records and files
Train, monitor and discipline employees
Prepare employee appraisals and evaluates employee performance
Interview candidates for open positions
Ability to demonstrate a high level of problem solving skills
Ability to deal with difficult or irate customer periodically
Maintain, review and update site Operations Manual
Maintain centralized employee database for mail processing, production reporting and tracking of deliveries and pick-ups
Educate client staff regarding available services
Interact with various vendors on client's behalf and maintain vendor relationships
Review departmental charges and post client chargeback's
Reviewing and coding of courier invoices
Ensure priority handling of all incoming accountable deliveries including messenger packages
Ensure equipment is in good working order and have the ability to perform key operator maintenance
Proper follow through to completion both verbally and in writing with client representative of any issues involving lost or delayed packages or any other service issues
Maintain inventory and oversee distribution of client office supplies
Interface with the client contact daily and attend meetings as required
Keep Operations Manager informed of operational efficiencies and potential problems
Resolve staff interpersonal conflicts
Other duties as assigned
Qualification
Required
Must have an excellent working knowledge of mail, shipping, receiving, scanning and facilities
Excellent administration and computer skills
Knowledge of US Postal, UPS shipping and other shipping software as needed
Ability to lift up to 50 pounds
Must be flexible to adapt to changes and multi-task
Able to nurture and foster team work from subordinates and client
Must demonstrate leadership qualities. Able to set priorities and motivate others
Must have strong written and verbal communication skills
Excellent customer service skills and ability to deal with difficult or irate customer periodically
Ability to demonstrate a high level of problem-solving skills
Must be able to perform the work of those whom they oversee
Company
The Millennium Group, Where Service Matters
The Millennium Group, a Minority and Woman Owned Business Enterprise, is a global provider of outsourced Document Processing and Workplace Services including Mail, Ship/Receive, Print, and Back Office services to businesses across every industry With scale, global expertise, integrated solutions, and innovative technology, we deliver meaningful benefits by enhancing the employee experience, delivering cost efficiencies, mitigating risk and creating tangible value across businesses worldwide.
Founded in 1984
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase