City of Highland Park · 3 weeks ago
IT Support Specialist (Police Department)
Highland Park, IL
Full-time
Onsite
Entry, Mid Level
$70K/yr - $76K/yr
2+ years expCity of Highland Park is seeking an IT Support Specialist to provide dedicated, on-site technical support to the Police Department, focusing on law enforcement technology systems. The role involves ensuring the reliability and security of Police IT infrastructure, delivering Tier 1 support, and maintaining critical public safety systems while collaborating with the City’s IT Division.
Government Administration
Responsibilities
Provide Tier 1 help desk support to Police Department personnel. Troubleshoot and resolve issues related to computers, mobile data terminals (MDTs), body-worn cameras, in-car video systems, security camera systems, physical access controls, phones, software, and related equipment
Maintain and support law enforcement-specific systems, including body camera and dash cam infrastructure, CJIS-compliant networks, Cradlepoint connectivity, GIS systems, and mobile device management
Install, configure, and maintain workstations, mobile devices, vehicle-based systems, operating systems, and software specific to law enforcement operations. Coordinate with vendors and internal teams on system upgrades and equipment lifecycle
Collaborate with City IT staff on broader infrastructure projects, cybersecurity practices, and IT asset management. Ensure Police systems align with City standards and best practices
Develop and update system documentation, operational procedures, and technical manuals for Police IT systems. Train staff on basic technology functions and troubleshooting
Perform other related duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field preferred
Two to five years of experience in IT support, including experience with mobile or field-based technology systems
Valid driver's license is required
Knowledge of public safety technology systems, including mobile data, surveillance, and in-vehicle connectivity
Familiarity with CJIS security requirements and compliance standards
Ability to troubleshoot hardware and software issues independently
Strong verbal and written communication skills
Customer service mindset with a calm, supportive approach in high-pressure situations
Ability to prioritize and respond to urgent requests while managing routine maintenance
Comfort working in a law enforcement environment with sensitive and confidential data
Preferred
An Associate's degree combined with relevant certifications may substitute for the bachelor's degree
Prior experience supporting public safety or law enforcement technology strongly preferred
We encourage candidates to demonstrate their commitment to professional growth through relevant IT certifications. Examples might include CompTIA A+ or Network+, Cisco's CCNA or other networking certifications, Microsoft or Google Cloud credentials, or any other industry-recognized certifications
Benefits
Health and Dental Insurance
Flexible Spending Accounts
Pension Programs
457(b) Deferred Compensation Program
Employee Wellness Program
Tuition Reimbursement
Longevity Pay
Paid Vacation Time (80.00 hr year one accrual rate)
Paid Personal Time (40.00 hr annual, prorated in year one)
Paid Sick Time (96.00 hr year one accrual rate)
Company
City of Highland Park
Incorporated in 1869 with a population of 500, Highland Park has grown to be a thriving community of 29,515 residents in 2019, diverse in its population and abundant in its educational, recreational and business opportunities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jennifer Dotson
Founder & Program Coordinator
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