Island Hospitality Management · 2 weeks ago
Front Desk Supervisor
San Diego, CA, US
Full-time
Onsite
Mid LevelIsland Hospitality Management is seeking a Front Desk Supervisor for their MOXY hotel, where the front desk serves as the heartbeat of the establishment. The role involves leading daily front desk operations, supporting the front desk bar, and assisting with hotel events to ensure a seamless guest experience.
HospitalHospitalityHotel
No H1B
Responsibilities
Lead and support daily front desk operations, including guest check-in and check-out
Support the front desk bar operation, ensuring responsible service, brand standards, and a great guest experience
Assist with hotel events and activations, including setup, execution, guest flow, and service support
Serve as a key point of contact for guests, team members, and vendors
Ensure all front desk team members are trained on service standards, brand expectations, and guest recovery procedures
Process guest payments and resolve billing questions according to hotel standards
Prepare shift reports and communicate key updates to the management team
Assist with team member scheduling, coverage, and daily task coordination
Actively engage with guests in public spaces, creating a fun, welcoming, and social atmosphere consistent with the MOXY brand
Qualification
Required
Flexible scheduling availability
Lead and support daily front desk operations, including guest check-in and check-out
Support the front desk bar operation, ensuring responsible service, brand standards, and a great guest experience
Assist with hotel events and activations, including setup, execution, guest flow, and service support
Serve as a key point of contact for guests, team members, and vendors
Ensure all front desk team members are trained on service standards, brand expectations, and guest recovery procedures
Process guest payments and resolve billing questions according to hotel standards
Prepare shift reports and communicate key updates to the management team
Assist with team member scheduling, coverage, and daily task coordination
Actively engage with guests in public spaces, creating a fun, welcoming, and social atmosphere consistent with the MOXY brand
Ability to stand, walk, and move throughout the hotel for extended periods
Schedule varies based on occupancy, seasonality, events, and staffing needs
A highly motivated, hands-on leader with a strong sense of ownership
Comfortable working in a fast-paced, social, and guest-facing environment
Ability to anticipate issues, think on your feet, and solve problems calmly
Strong communication skills and a natural ability to connect with guests and team members
Able to remain composed and professional in high-volume or high-energy situations
Approachable, positive, and visible on the floor—this is a leadership-through-presence role
Benefits
Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations
Company
Island Hospitality Management
Island Hospitality Management is a nationally recognized hotel and outdoor hospitality management company with a proven track record in managing upscale extended stay, select service, and full-service hotels across major brands such as Marriott, Hilton, Hyatt, Starwood, and IHG.
Founded in 1986
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gregg Forde
President & Chief Operating Officer
Recent News
2024-01-20
Hotel Management
2022-08-03
Company data provided by crunchbase