Emergency University · 15 hours ago
IT Support Specialist
Los Angeles, California, United States
Full-time
Onsite
Entry, Mid Level
2+ years expEmergency University is seeking a highly motivated and skilled IT Support Specialist to join their team. The role involves providing technical support and troubleshooting for internal systems and applications, ensuring system performance and security, and training end-users on new technologies.
EducationPublic SafetyTraining
Responsibilities
Provide technical support and troubleshooting for all internal systems and applications
Install, configure, and maintain hardware and software systems
Monitor and maintain system performance, security, and backups
Respond to and resolve IT support tickets in a timely manner
Collaborate with team members to identify and implement solutions to technical issues
Train and support end-users on new systems and applications
Document and maintain IT processes and procedures
Stay current with industry trends and advancements in technology
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum of 2 years of experience in IT support or a related role
Strong technical knowledge of hardware, software, and networking systems
Experience with Windows and Mac operating systems
Excellent problem-solving and troubleshooting skills
Strong customer service and communication skills
Ability to work independently and in a team environment
Detail-oriented and able to manage multiple tasks simultaneously
Preferred
Experience with healthcare IT systems is a plus
Company
Emergency University
Emergency University specializes in emergency response training, ERP consultation, technology solutions, and disaster equipment.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase