Probook · 1 day ago
Founding CSM (Customer Success Manager)
Manhattan, NY
Full-time
Onsite
Mid Level
$120K/yr - $145K/yr
3+ years expProbook is building the operating backbone for the home services industry, helping plumbing, HVAC, and electrical businesses run smarter as they scale. The role of Founding CSM involves proactive account management, driving customer retention and expansion, and ensuring that customers achieve their success metrics.
Computer Software
Responsibilities
Proactive Account Stewardship Anticipate customer needs and issues before they escalate. Don't wait for customers to come to you. Understand their expectations, run regular business reviews, track leading indicators, and surface opportunities and risks early. Shift from reactive firefighting to proactive success planning
Renewal Machine Secure the base. Ensure your accounts renew their agreements early. Do not "force" renewals, engineer them through proactive success management that makes renewal inevitable
Commercial Animal Drive expansion. Embed Probook so deeply into customer operations that displacement is impossible and upsells are inevitable. Operationalize the "Land and Expand" motion by driving outcomes so successful that customers come to you to fill white space opportunities
Qualification
Required
3-5 years in account management, customer success, or account executive roles with B2B SaaS selling into MM or enterprise
Proven track record of driving retention and expansion with measurable results (GRR/NRR)
Experience managing high-touch customer relationships ($50K+ ACV) with multiple stakeholders and complex buying committees
Comfort with commercial conversations: pricing, ROI discussions, contract negotiations, and asking for the business
Willingness to travel occasionally for customer QBRs and relationship building
NYC based: Excited to work in-office, in our high-intensity and high-collaboration culture
Benefits
Equity: Meaningful equity stake.
Health: Comprehensive medical, dental, and vision coverage.
Lifestyle: Monthly food stipend and unlimited office snacks.
Access: Direct access to world-class investors and advisors.
Company
Probook
Increase flip rates, boost ticket sizes, and reduce windshield time— all without scaling your dispatch department.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
George Eliadis
Co-Founder
Toby Hirsch
Co-Founder
Company data provided by crunchbase