Swoon · 2 hours ago
Customer Service Manager
Texas, United States
Full-time
Hybrid
Senior Level
5+ years expSwoon is seeking a Customer Service Manager to lead customer service operations in a manufacturing environment. The role involves end-to-end order execution, customer communication, and developing a strong customer service team while collaborating with various departments.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Hiring Manager
Julie Ohnemus
Responsibilities
Own end-to-end order execution and customer communication
Serve as the primary escalation point for service and delivery issues
Lead and develop a customer service team
Partner cross-functionally with Sales, Product, Manufacturing, Planning, Pricing, and Logistics
Own customer service systems and KPIs (SAP-based tools, Excel, ticketing systems)
Drive process improvements to improve efficiency and customer experience
Qualification
Required
5+ years of customer service or operations leadership in manufacturing
SAP order management experience and strong Excel skills
Proven people leadership and cross-functional communication skills
Preferred
Bilingual English/Spanish preferred
Benefits
Company-funded travel
Extremely competitive compensation package
Company
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Baker
Co-Founder and Leadership Advisor
Alyssa Holtz
Client Partner
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