Vigilant Hope · 5 hours ago
Director of Operations and Strategy
Wilmington, NC
Full-time
Onsite
Lead/Staff, Director/Executive
$58K/yr - $65K/yr
5+ years expVigilant Hope is a Christian ministry in Wilmington, NC, dedicated to holistic community development and poverty alleviation. The Director of Operations and Strategy will lead operational initiatives, oversee organizational infrastructure, and support strategic growth efforts while collaborating closely with the Executive Director and Board of Directors.
Non-profit Organization Management
Hiring Manager
Laura Bullock
Responsibilities
Design, implement, and scale organizational systems that support program growth, operational excellence, and long-term sustainability
Serve as a strategic thought partner to the Executive Director, contributing to organizational vision, long-range planning, and executive decision-making
Regularly assess the health and effectiveness of internal systems and workflows, leading continuous improvement efforts
Establish and maintain core technology platforms (CRM, HR systems, financial software, and internal tools) that support staff effectiveness and mission impact
Develop and oversee IT policies related to data security, access management, compliance, and infrastructure risk
Lead organizational risk management planning across financial, operational, legal, and programmatic areas
Manage and monitor all financial systems, including QuickBooks, payroll, donor contributions, grant compliance, and Vigilant Hope Roasting’s financial performance
Collaborate with external accountants and auditors to ensure compliance with tax filings, audits, and nonprofit financial standards
Prepare and analyze budgets, forecasts, and financial statements, ensuring alignment with organizational goals and compliance with nonprofit best practices
Ensure compliance with financial regulations, tax filings, and nonprofit best practices
Provide executive-level oversight of all financial systems, including budgeting, forecasting, payroll, donor contributions, grant compliance, and internal controls
Partner with external accountants, auditors, and financial advisors to ensure compliance with nonprofit financial standards, audits, and tax filings
Prepare, analyze, and present financial reports to the Executive Director and Board of Directors to support informed strategic decisions
Ensure financial systems and controls are positioned to support future growth, including expanded programming, facilities, and social enterprise initiatives
Work alongside the Executive Director and Director of Social Enterprise to ensure sustainable growth, operations, and financial management of Vigilant Hope social enterprises
Monitor the Vigilant Hope Roasting’s key performance metrics, financial health, and operational goals to ensure alignment with organizational priorities
Support strategic business planning, including cost analysis, pricing models, retail and wholesale strategy, and financial forecasting
Ensure adherence to local, state, and federal business regulations applicable to the roastery’s operations
Support strategic decision-making by providing clear, actionable reports to the Executive Director and Board of Directors
Ensure key stakeholders are informed of financial and operational developments, including presenting to donors, lenders, and grantors as needed
Directly hire, manage, and develop staff and contractors in Finance, HR, IT, Facilities, and Administrative functions
Collaborate with the Executive Director in developing and implementing strategic initiatives and organizational goals
Occasionally represent Vigilant Hope in meetings and events with community partners
Qualification
Required
Mature and personal Christian faith, with alignment to the mission and vision of Vigilant Hope
An ideal candidate will have an established love for and strong relationships in the Southside community (i.e. resides, grew up, worships on the Southside)
Bachelor's degree in nonprofit management, business administration, operations or a related field. Equivalent professional experience may be considered in place of a degree for highly qualified candidates
5+ years combined experience in operations, financial management, human resources, and/or administration
Exceptional organizational, project management, and analytical skills
Strong collaboration and interpersonal skills, with experience working across teams and managing staff
Excellent verbal and written communication skills, including experience presenting financial and operational data to diverse stakeholders
Experience managing IT systems, including CRM tools, HR platforms, donor databases, and financial software
Ability to work independently while fostering a collaborative and mission-driven team environment
Preferred
Experience working in a nonprofit of a similar size is preferred
Company
Vigilant Hope
Vigilant Hope exists to create avenues for people to practice living out mercy and justice in the city of Wilmington, NC.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase