Sirona Medical · 10 hours ago
Vice President, Client Services
San Francisco, CA
Full-time
Onsite
Director/Executive
$215K/yr - $235K/yr
15+ years expSirona Medical is a San Francisco-based software company focused on improving radiology through innovative technology. The Vice President of Client Services is a senior leadership role responsible for managing the post-sale customer experience, ensuring customers achieve value from the platform, and leading implementation, support, and customer success teams.
Artificial Intelligence (AI)Health CareSoftware
Responsibilities
Own end-to-end customer outcomes across the post-sale lifecycle, from implementation to renewal and expansion
Ensure customers achieve predictable time-to-value, strong adoption, platform stability, and long-term success
Serve as the executive escalation point for critical customer issues and relationships
Lead and develop senior leaders across: Implementations, Support & Integrations, Customer Success
Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement
Design clear roles, career paths, and operating expectations as the organization scales
Partner with Product, Enablement, and Engineering to ensure services readiness for all product releases
Ensure that what Sirona ships is not just delivered, but successfully adopted in the real world
Establish durable feedback loops from customers and the field into product strategy and prioritization
Define and own services KPIs and OKRs, ensuring progress is visible and measurable
Design scalable processes, tools, and playbooks that support growth without sacrificing quality
Balance standardization with flexibility across customer segments and use cases
Partner closely with: VP Product on roadmap alignment and customer feedback, Enablement on readiness, training, and field communications, Sales on customer transitions, expectations, and expansion, Director of Operations on planning cadence, metrics, and execution discipline
Qualification
Required
15+ years of experience leading client services, customer success, professional services, or similar organizations
Proven success scaling services in high-growth, enterprise SaaS or complex B2B environments
Experience partnering deeply with Product and Engineering teams
Experience supporting or scaling international customers and services operations is a strong plus
Healthcare, radiology, or regulated-industry experience strongly preferred
A systems thinker who enjoys building structure where it doesn't yet exist
Comfortable holding leaders accountable while building trust and alignment
Energized by growth, ambiguity, and the challenge of scale
Strong executive presence with the ability to influence across functions
A values-driven leader who models ownership, transparency, and collaboration
Preferred
Experience supporting or scaling international customers and services operations is a strong plus
Healthcare, radiology, or regulated-industry experience strongly preferred
Benefits
Stock Options
Medical, dental, vision insurance
Life insurance
Maternity and Paternity Leave
Flexible time off
401K matching
MacbookPro
Company
Sirona Medical
Sirona Medical transforms radiology with a cloud-native platform unifying worklist, viewer, reporter, archive, and AI into one workspace.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$104.5MKey Investors
Avidity PartnersGreatPoint Ventures8VC
2024-11-26Series C· $42M
2024-11-26Convertible Note
2021-11-09Series B· $40M
Leadership Team
Cameron Andrews
Founder & President
Recent News
Medical Product Outsourcing
2025-12-12
2025-03-06
Company data provided by crunchbase