Sonida Senior Living · 1 day ago
Regional Director of Operations
Cleveland, OH
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expSonida Senior Living is one of the nation’s leading operators of independent living, assisted living and memory care communities for senior adults. They are seeking a Regional Director of Operations to manage total operations for communities in a designated region, ensuring compliance with laws and regulations while promoting the company's mission.
Assisted LivingElder CareHealth CareHome Health CareLifestyle
Responsibilities
Assures implementation of policies and procedures relating to Resident care and total operations of each community
Supervises and monitors the provision of all Resident services, including the coordination of those provided by independently contracted ancillary health care providers as requested by Residents and families
Ensures that Residents are appropriately assessed on a timely basis and charged in accordance with that assessment
Assures quality of Resident service delivery
Assures a high degree of customer satisfaction at residence. Promptly investigates complaints and reports findings and appropriate recommendation to the President of SSL Management Company
Ensures follow-up communication occurs to complainant and that substantiated complaints are resolved to reasonable satisfaction of complainant
Ensures compliance with all rules and regulations related to Resident care (i.e. HIPAA, State Regulations and OSHA, etc.)
Ensures that all communities comply to the licensing requirements for operations
Interview and assist in the evaluation and discipline of the community management team
Assures the availability of qualified, appropriately trained community Employee Partners
Supervises and assists in the orientation and training of community management team members
Monitors the administration of wages/benefits for community Employee Partners, assures accuracy of Employee Partner records and approves payment for work performed
Monitors Employee Partners’ adherence to all policies and procedures, all work, safety and administrative rules
Ensures compliance with all rules and regulations related to Employee Partners (i.e., OSHA, Wage & Hours, FMLA, etc.)
Ensures compliance to the licensing requirements of staffing and training
Promotes the company’s mission and philosophy
Monitors the sales/marketing plans with each community and Sales Team to accomplish occupancy targets
Assure that community teams maintain a favorable public image with participation in community organizations for the promotion of the community and SSL
Assist with external marketing efforts as needed
Assure that the sales/marketing goals are met or assist with adjusting sales plans accordingly to accomplish occupancy targets
Assures community, Resident units, common areas and adjacent grounds are in working order
Assure that each community operates with resources provided, assures income and expenses are controlled using annual budget projections
Assures all financial records are properly maintained
Participates in the development of an annual budget
Assures that Resident invoices are delivered, and the residence’s accounts receivables are collected on a timely, consistent basis
Supervises and monitors the adherence of each community to the procedures required for task completion in relation to the financial responsibility of operations
Monitors and provides interventions for each community for the company’s financial set standards of operations
Assures community team administrates, coordinates, and directs all activities in accordance with policies and procedures
Assures safety and security of community’s contents and inhabitants (residents, employees, and visitors)
Assures proper training and use of equipment/supplies
Maintains and provides all data as requested, required
Be available and/or arrange for call; arranges appropriate coverage when the ED is absent from community or unavailable to respond to emergencies
Performs other duties as assigned or required
Assures that adverse findings by company Quality reviews or state surveyors are promptly corrected and remain in compliance
Acts as the Executive Director in the absence of such
Qualification
Required
Three years minimum of supervisory experience required
Knowledge of an interest in working with older adults required
High school diploma required
Effective supervisory skills
Ability to communicate and work with all levels of the company's employees effectively
Ability to recognize and communicate problems appropriately
Ability to relate to the public, Residents, families, employees, and other professional
Ability to maintain accurate records and provide information as requested and required
Ability to communicate proficiently in English, verbally and in writing
Ability to work flexible hours to meet requirements of the job and be on call
Ability to lift up to 50 pounds, 30 pounds regularly
Maintains car in good working order, current driver's license in good standing and auto insurance meeting company minimums is current
Ability to teach/train others effectively
Ability to travel extensively
Preferred
Experience in managing a program or community for older adults
College credits or degree
Company
Sonida Senior Living
Sonida Senior Living offers senior housing and services, including independent living, assisted living, and memory care.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.08BKey Investors
Conversant Capital
2026-01-05Post Ipo Debt· $900M
2024-08-15Post Ipo Equity· $84.52M
2023-06-29Post Ipo Equity· $13.5M
Leadership Team
Kevin Detz
Chief Financial Officer
Recent News
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