Eliassen Group · 6 days ago
Sr. Process Improvement Consultant
Charlotte, NC
Contract
Hybrid
Senior Level
$59/hr - $64/hr
5+ years expEliassen Group is a large, Fortune 500 power and utilities organization serving approximately 7.4 million U.S. customers across the Southeast and Midwest. They are seeking a Senior Process Improvement Consultant to assess current-state processes, identify pain points, and design future-state processes to enhance operational efficiency.
ConsultingRecruitingStaffing Agency
No H1B
Hiring Manager
Rachel Tricomi
Responsibilities
Assess current-state processes through stakeholder interviews, workshops, data analysis, and observation
Identify pain points, bottlenecks, redundancies, risks, and waste across people, process, and technology
Design future-state processes that improve flow, clarity, customer experience, and outcomes
Develop process maps, journey maps, value stream maps, and swimlane diagrams
Recommend process improvements using Lean, continuous improvement, and human-centered design approaches
Prioritize improvements with teams based on impact, effort, and feasibility
Support implementation through pilots, experiments, and iterative improvements
Define success metrics and help teams track and sustain improvements
Facilitate workshops and problem-solving meetings with diverse stakeholders
Translate complex process challenges into a simple, shared understanding
Serve as a trusted advisor by balancing analytical rigor with empathy and influence
Support multiple consulting engagements and contribute to playbooks, templates, and best practices
Coach teams and leaders on process thinking and continuous improvement mindsets
Qualification
Required
5+ years in process improvement, operations, consulting, or continuous improvement roles
Proven experience analyzing current-state and designing future-state processes
Strong facilitation and stakeholder engagement skills
Ability to synthesize qualitative and quantitative inputs into actionable insights
Experience creating process documentation and visuals, including process maps, journey maps, and value streams
Bachelor's degree in Business, Engineering, Operations, Industrial Engineering, or a related field, or equivalent experience
Lean Six Sigma certification such as Green Belt or Black Belt
Benefits
Medical
Dental
Vision benefits
401k with company matching
Life insurance
Company
Eliassen Group
Eliassen Group provides strategic consulting solutions for business, clinical, and IT sector.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-11-05Acquired
Leadership Team
Delores Lenzy-Jones
CFO Partner
Jason Kline
SVP, and Head of Agile Practice
Recent News
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