Scripps Health · 9 hours ago
Patient Service Representative - Vascular Surgery
San Diego, CA
Full-time
Onsite
Entry Level
$25.95/hr - $32.56/hr
1+ years expScripps Health is a leading healthcare organization supporting multiple hospital campuses and outpatient centers. They are seeking a Patient Service Representative to manage patient interactions, scheduling, and billing inquiries while ensuring a smooth check-in and check-out process.
AssociationFitnessHealth CareHospitalMedicalNon Profit
Responsibilities
Responsible for interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions
Responds to customer billing and payment inquires as needed
Effectively manages the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed
Escalating billing inquiries as needed
Accurately scheduling patient appointments
Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors
May be responsible for initiating and validating referrals/authorizations
Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns
Qualification
Required
Must be able to demonstrate proficiency of computer applications
Excellent mathematical skills and ability to handle monies
Excellent communication and customer service skills
Strong organizational and analytical skills
Innovative with ability to identify and solve problems
Preferred
1 year experience customer service or healthcare/medical office environment preferred
Able to adapt, prioritize and meet deadlines
Knowledge of medical terminology, commercial and government health insurance and billing guidelines
ACA requirements
Understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers
Company
Scripps Health
Scripps Health is a nonprofit health care system based in San Diego, California.
10001+ employees
H1B Sponsorship
Scripps Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (7)
2022 (1)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$0.44MKey Investors
National Institutes of HealthHearst Foundations
2024-12-05Grant· $0.32M
2022-01-19Grant· $0.12M
Leadership Team
Clark Kegley
Chief Technology Officer
Recent News
2026-01-14
2025-11-08
TeamBest Global Companies
2025-11-07
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