Executive Alliance · 13 hours ago
Solutions Engineer, IT Service Management Solutions
Phoenix, AZ
Full-time
Hybrid
Mid Level
3+ years expExecutive Alliance is representing a fast growth IT service management solutions provider with over 4,000 global customers. They are seeking a proactive Solutions Engineer to guide custom solutions delivery while managing a strategic portfolio of customers, blending leadership and hands-on engagement.
ConsultingRecruitingStaffing AgencyTraining
Responsibilities
Support High-Value Accounts: Collaborate closely with Account Executives to support key prospects. Contribute to account plans as a dedicated resource for technical support and growth opportunities
Requirements Gathering: Work with customer stakeholders to collect and analyze detailed technical and business requirements, understanding both the technical and strategic goals of the customer to guide the solution process effectively
Technical Demos & POCs: Prepare and present custom demo environments tailored to the unique needs of each customer. Conducted POCs, managed demo calls, and ensured a seamless experience that aligned with customers' goals
Advanced Technical Assistance: Address complex technical questions and provide advanced troubleshooting and problem-solving assistance, demonstrating a deep understanding of our AI ITSM SaaS platform
Product Presentations: Lead product demos for existing clients, clearly articulating our solution’s value proposition and handling detailed technical inquiries confidently
CreativeSolutions Development: Develop creative custom solutions in response to unique customer requirements, collaborating with internal teams as needed
On-site Engagements: Travel to customer locations as required to strengthen relationships, provide hands-on support, and identify additional partnership opportunities
Customer Advocacy: Act as a bridge between customers and our product team, advocating for feature enhancements based on customer feedback and industry trends
Product Feedback & Improvement: Capture and communicate customer feedback to the Product team, identifying opportunities for product enhancements and reporting on recurring technical pain points. Collaborate with the Product team to support new feature testing and validation with customers
Qualification
Required
3-5 years in a customer-facing technical role such as Sales Engineering, Solutions Engineering, or similar, with SaaS or ITSM experience preferred
Proven experience with SaaS platforms and cloud technology
Strong understanding of business drivers and ability to align technical solutions with strategic objectives, ensuring a comprehensive understanding of customer needs
Passion for delivering exceptional customer experiences and an ability to engage confidently with C-level and technical stakeholders
Strong troubleshooting skills, with the ability to think creatively to devise custom solutions
Excellent written and verbal communication skills, with the ability to present complex technical information. Strong storytelling skills
Must be comfortable with up to 25% travel to meet clients onsite
Candidate MUST RESIDE in the State of Arizona
Preferred
Background in AI, ITSM, or similar domains is a plus
Company
Executive Alliance
Executive Alliance is an agency that provides staffing, recruiting, executive search, and consulting services to various sectors.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gary Zelamsky
CEO Emeritus & Executive Advisor
Recent News
Maryland Daily Record
2025-05-06
Maryland Daily Record
2025-03-08
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