North Creek Roofing, Inc. · 11 hours ago
Contact Center Representative
Fife, WA 98424
Full-time
Onsite
New Grad, Entry LevelNorth Creek Roofing has been serving homeowners throughout the Puget Sound since 1996 with expert roofing services. They are seeking an energetic and dependable Call Center Representative responsible for managing inbound and outbound calls, scheduling appointments, and providing customer support in a collaborative environment.
Construction
Responsibilities
Manage a high volume of inbound and outbound calls with professionalism and empathy
Schedule appointments for in-home roofing consultations
Provide accurate information about our services and answer customer questions
Build rapport with prospective and current customers through clear, friendly communication
Resolve customer issues promptly or escalate as needed
Perform clerical tasks such as scanning, filing, and mailing
Follow company communication procedures, scripts, and guidelines
Track interactions and updates in CRM (ServiceTitan) and internal systems (Five9)
Qualification
Required
Prior experience in customer service
Excellent phone etiquette, communication, and typing skills
High school diploma or equivalent
Preferred
Call center, or phone-based scheduling experience
Experience in inside sales or appointment setting is a plus
Benefits
Health, Dental, and Vision Insurance
401(k) with company match
Company sponsored Life and AD&D coverage
Paid Time Off
Opportunities for growth and on-the-job training
Company
North Creek Roofing, Inc.
High quality roofing contractor proudly serving Seattle and the greater East side since 1996. Consistently remaining, "A Name You Can Trust".
Founded in 1996
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase