Relevate Health · 7 hours ago
VP, Client Services
United States
Full-time
Remote
Director/Executive
10+ years expRelevate Health is a growing company dedicated to delivering innovative healthcare engagement solutions. The Vice President of Client Service is responsible for overseeing large-scale accounts, leading the Client Service team, and driving business growth while ensuring high client satisfaction.
Marketing & Advertising
Responsibilities
Exceed monthly and yearly revenue goals
Review of all aspects of the business to identify areas of opportunity and anticipate and neutralize potential issues
Work with clients to uncover business needs and objectives, develop strategies, and identify products to help achieve client goals to build top-line revenue
Oversee accurate revenue forecasts and profitability of all accounts
Project and team profitability
Understanding staffing levels needed to deliver the work
Monthly, quarterly and yearly revenue recognition forecasts
Oversee the development and negotiation of statements of work
Lead, organize and focus team resources to ensure optimum customer experience
Drive high client satisfaction scores (Net Promoter Score) as well as survey completion rates
Develop independent relationships with customer contacts for the purpose of understanding customer insights, business needs, and supporting implementation of the Relevate Health marketing strategy
Provide thought leadership to clients by representing marketing and industry expertise
Drive client engagement to complete projects within agreed to timelines
Lead Relevate Health Client Service team(s) with solid line and dotted line reports
Bring clarity around client expectations to the team and help resolve the most challenging client situations
Inspire creative, strategy and other disciplines to deliver highest quality work
Manage Client Service leads to support delivery of top-line revenue growth and client satisfaction on their businesses
Develop and set best practices on process as a subject matter expert on client leadership
Provide leadership, support and supervision to the Client Service team; inspire, motivate, train and mentor
Attract recruits and hire top talent and maintain a high-performance team
Conduct performance evaluations and ensure timely feedback. Accountable for retention of Client Service team
Create an environment where staff feels challenged, valued, and treated fairly
Hold crucial conversations with colleagues and team members to drive trust, clarity and expectations
Penetrate other brands within current manufacturers
Partner with team to create a long-term strategy for expanding the relationship and growing sales revenue
Demonstrate leadership within the business planning process with direct responsibility for 'The Customer Plan' which includes identifying sales retention and penetration strategies aimed at positioning Relevate Health as an indispensable partner
Lead and direct new business efforts with Client Development
Constantly assess competition and their inroads and be able to communicate intelligence to Relevate Health leadership
Work to evolve services to better meet client needs and package in a way to serve multiple clients
Share best practices on new services with the client partnership team to help develop revenue streams through new channels
Qualification
Required
Deep understanding of strategic selling
Proven leadership skills, tenacity, and ability to manage
Track record of delivering results with a focus on demonstrating both accountability and proactivity
Entrepreneurial attitude coupled with strong business acumen
Excellent written, verbal and presentation skills
Experience working with senior level clients and across entire organizations
10-15+ years overall experience. Agency and/or pharma brand team experience required
Bachelor's degree required; MBA preferred
Managerial experience required
Preferred
Deep experience with and understanding of the following preferred in the healthcare/pharma industry: digital strategy, customer experience, creative development, website and digital asset design, analytics, SEO, PPC, omni-channel marketing, and performance reporting
Population health management, evolution of value-based care, shifting care dynamics, health information technology (including use of electronic health records), other technology advancements impacting patient care and communication
Proven track record of delivering large-scale projects
Committed to learning and self-directed professional growth
Detail-oriented, flexible, and a team player
Experience in interpreting and delivering analytics reports
Familiarity working within small / fast paced / growth-oriented business environment
Company
Relevate Health
Relevate® Health is your OMNI KNOW-HOW® expert – delivering data-driven engagement and omnichannel activation for your targeted health care audiences, with local impact and national scale, to meet the demands of your brand.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tim Pantello
Chief Executive Officer
George C.D. Griffith
Executive Vice President, Omnichannel Strategy & Co-Founder of ConneXion360
Recent News
Medical Marketing and Media
2023-12-26
2023-12-26
Company data provided by crunchbase