Technical Support & Guest Experience Specialist jobs in United States
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Immersive Gamebox · 1 week ago

Technical Support & Guest Experience Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$32K/yr - $32K/yr
date2+ years exp

Immersive Gamebox is redefining social gaming experiences through cutting edge technology. The VOC Specialist will oversee inbound venue issues, manage customer tickets, and drive guest experience while ensuring excellent support in a fast-paced environment.

Augmented RealityDigital EntertainmentDigital MediaMedia and EntertainmentSoftwareVideo Games

Responsibilities

Lead the first-line of support for technical & operational queries from our venues and simultaneously handle inbound customer communications
Prioritising queries in accordance to importance and impact to our venues and/or guests
Learn, build and keep an up-to-date knowledge base of solutions used to tackle various tickets
Follow troubleshooting procedures to reinforce consistent customer service across the fleet
Adhere to targets on inbound communications for response, handling and resolution times whilst keeping the quality delivery high
Helping guests with FAQs and promoting the experience
Completing additional tasks with appropriate training

Qualification

Technical supportOperational supportCustomer serviceTroubleshootingHospitality experienceGuest experienceCommunication skills

Required

2+ years as a support agent or specialist in hospitality or entertainment
Hands on support style and customer centric approach
Experience with technical and/or operational support or troubleshooting
Experience within guest experiences

Benefits

Medical and dental insurance
Paid vacation and holidays
Mental health support through our Employee Assistance Program
Early access to games and product testing

Company

Immersive Gamebox

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Immersive Gamebox is an immersive entertainment platform that delivers immersive team adventures in the interactive digital smart rooms.
dateFounded in 2018
location
London, England, GBR
people-size11-50 employees
web-link
https://immersivegamebox.com

Funding

Current Stage
Early Stage
Total Funding
$45.5M
Key Investors
Harlan Capital PartnersPhilian Invest
2025-02-11Acquired
2022-11-17Debt Financing· $19.92M
2021-06-10Series A· $11M

Leadership Team

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Will Dean
Co-Founder
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Recent News

Index Ventures
Index Ventures Portfolio
2025-12-29
PR Newswire
As Retail Experiences Evolve Immersive Gamebox and Apparel Group Join Forces to Bring High-Tech Gaming to the Middle East's Shopping Centers
2025-04-29
PR Newswire
Immersive Gamebox and Warner Bros. Discovery Global Experiences Announce Worldwide Launch of New Batman-themed Game AR Experience
2025-04-01
Company data provided by crunchbase