Medworks Surgical Inc. · 21 hours ago
Business Systems Manager
Richmond, VA
Full-time
Hybrid
Entry, Mid Level
$80K/yr - $100K/yr
2+ years expMedworks Surgical Inc. is a surgical equipment support and services provider specializing in urology, gynecology, and general surgical procedures. They are seeking an experienced Business Systems Manager to lead and optimize technology platforms that support their multi-state organization, overseeing system governance, process optimization, and data accuracy.
Medical DeviceRentalWholesale
Responsibilities
Own the strategy, administration, and ongoing optimization of Salesforce, Power BI, Microsoft 365, and related business applications
Identify and implement system improvements that enhance efficiency, accuracy, and usability
Establish system governance, documentation standards, workflows, and best practices
Evaluate and recommend new tools, integrations, and technologies to support growth
Serve as Medworks’ primary Salesforce Administrator and subject matter expert
Configure automations, workflows, validation rules, page layouts, and custom objects
Manage users, roles, permissions, and overall data integrity
Partner with Sales Leadership to improve CRM usability, reporting, and process alignment
Oversee and troubleshoot integrations between Salesforce, Power BI, and operational platforms
Develop and maintain Power BI dashboards for Leadership, Sales, and Operations
Translate business requirements into clear, actionable reporting and insights
Ensure data quality through effective modeling and transformation
Support cross-functional decision-making with proactive analysis
Oversee Tier 1–2 IT support processes (internally or through vendor partners)
Manage third-party IT vendors and service-level expectations
Oversee device lifecycle management, including setup, deployment, and maintenance
Support onboarding and offboarding related to system access and devices
Promote consistent IT security practices, backups, and system hygiene
Qualification
Required
2+ years of experience in business systems management, IT systems administration, or a similar role
Strong Salesforce Administration experience (Salesforce Admin certification preferred)
Hands-on Power BI experience, including data modeling, DAX, and dashboard development
Experience administering Microsoft 365, Azure AD/Entra, and device management tools
Demonstrated success improving workflows through technology and automation
Strong communicator able to collaborate across technical and non-technical teams
Analytical problem-solver who translates business needs into system solutions
Highly organized with strong documentation and governance discipline
Able to balance project-based work with operational support
Comfortable working independently and making technical recommendations
Must be based in or near Richmond, VA
Regular in-office presence required
Preferred
Salesforce Admin certification
Experience supporting multi-state, field-based teams
Benefits
Comprehensive benefits package, including medical, dental, vision, and retirement options
Paid time off and paid holidays
Company
Medworks Surgical Inc.
Medworks is a trusted provider of concierge-level surgical support services, specializing in urology procedures, medical laser technology, and operating room efficiency.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Adrianne Shelton
Chief Operating Officer and Integrator
Company data provided by crunchbase