National Association of Latino Healthcare Executives · 5 hours ago
Account Manager IV, Multi-State
Hyattsville, MD
Full-time
Hybrid
Senior Level
5+ years expThe National Association of Latino Healthcare Executives is looking for an experienced Account Manager IV to develop and implement competitive sales and retention strategies for Multi-State accounts. This role involves ensuring a positive customer experience, facilitating collaboration within teams, and executing sales and renewals independently while meeting challenging goals.
Health CareHospitalMedical
Responsibilities
Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome
Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions
Ensures a positive customer experience within market turnaround expectations by: building and maintaining strategic relationships with customers, consultants, brokers, and/or channels while acting as the KP representative to facilitate contract, benefit/service, and renewal activities; demonstrating advanced product knowledge when educating customers, consultants, brokers, and/or channel partners, resolving complex questions or concerns; demonstrating an advanced understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team/specialist to monitor engagement programs (e.g., member wellness) independently; and providing accurate information including advanced recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs independently
Demonstrates commitment to KP sales and retention goals by: implementing moderately complex strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; documenting progress on Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform independently; and facilitating the sustained growth and competitive position of KP in the market
Contributes to the execution of sales and renewals by: collaborating across teams to complete the RFR process for moderately complex accounts, following established timelines and best practices; facilitating moderately complex sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; coordinating tasks across teams to ensure that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating and capitalizing on cross-sell and upsell opportunities to increase growth and retention
Qualification
Required
Residency is required in the primary location state: 4000 Garden City Dr., Hyattsville, Maryland 20785
Developing and implementing moderately complex competitive sales and retention strategies for Multi-State accounts
Providing a positive experience to customers with Multi-State accounts independently
Facilitating change management for new tools and capabilities and providing expertise to support rollout
Facilitating collaboration within teams to support customer needs for Multi-State accounts
Executing sales and renewals for Multi-State accounts independently
Meeting moderately challenging goals for sales and retention of Multi-State accounts
Promoting learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members
Building relationships with cross-functional/external stakeholders and customers
Listening to, seeking, and addressing performance feedback
Proactively providing actionable feedback to others and to managers
Pursuing self-development; creating and executing plans to capitalize on strengths and develop weaknesses
Leading by influencing others through technical explanations and examples and providing options and recommendations
Adopting new responsibilities; adapting to and learning from change, challenges, and feedback
Demonstrating flexibility in approaches to work; championing change and helping others adapt to new tasks and processes
Facilitating team collaboration to support a business outcome
Completing work assignments autonomously and supporting business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions
Encouraging team members to adapt to and follow all procedures and policies
Collaborating cross-functionally and/or externally to achieve effective business decisions
Providing recommendations and solving complex problems
Escalating high-priority issues or risks, as appropriate
Monitoring progress and results
Supporting the development of work plans to meet business priorities and deadlines
Identifying resources to accomplish priorities and deadlines
Identifying, speaking up, and capitalizing on improvement opportunities across teams
Using influence to guide others and engaging stakeholders to achieve appropriate solutions
Ensuring a positive customer experience within market turnaround expectations
Building and maintaining strategic relationships with customers, consultants, brokers, and/or channels
Acting as the KP representative to facilitate contract, benefit/service, and renewal activities
Demonstrating advanced product knowledge when educating customers, consultants, brokers, and/or channel partners
Resolving complex questions or concerns
Demonstrating an advanced understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals
Partnering with engagement team/specialist to monitor engagement programs (e.g., member wellness) independently
Providing accurate information including advanced recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs independently
Demonstrating commitment to KP sales and retention goals
Implementing moderately complex strategies to meet or exceed targets for retention and growth for accounts in the Book of Business
Documenting progress on Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform independently
Facilitating the sustained growth and competitive position of KP in the market
Contributing to the execution of sales and renewals by collaborating across teams to complete the RFR process for moderately complex accounts
Following established timelines and best practices
Facilitating moderately complex sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation
Coordinating tasks across teams to ensure that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals
Creating and capitalizing on cross-sell and upsell opportunities to increase growth and retention
Company
National Association of Latino Healthcare Executives
The National Association of Latino Healthcare Executives is a hospital and healthcare organization.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jackie Sifuentes, MBA, LSSYB
Co-Founder La Mesa Emerging Leaders Mentorship Program for Early Careerists
Company data provided by crunchbase