Bybit · 2 days ago
Senior VIP Relations Specialist (Arabic Speaker)
MENA
Full-time
Onsite
Mid, Senior Level
3+ years expBybit is one of the world’s fastest-growing cryptocurrency exchanges, serving over 70 million registered users globally. The Senior VIP Relations Specialist will assist in managing relationships with high-tier clients and provide exceptional customer service to enhance the overall client experience.
BlockchainCryptocurrencyFinancial ServicesFinTech
Hiring Manager
Mert Kadir Yıldız
Responsibilities
Assist in relationship management activities and client acquisition, including building reports and identifying potential high-tier clients
Provide exceptional customer service, ensuring prompt and efficient resolution of client inquiries and issues via chat (SM) and emails
Monitor and analyze client behavior to identify potential needs and opportunities
Liaise with various departments to provide optimal solutions and enhance the overall client experience
Maintain accurate and up-to-date client records in CRM
Support in developing and implementing customer service processes by collecting product feedback
Handle administrative tasks such as scheduling appointments/1-1 meetup, assisting with workshop preparation
Assist in preparing client reports, presentations, and analysis
Continuously seek improvement to enhance VIP team’s performance and work efficiency including overall work process
Qualification
Required
Preferably candidates with 3-5 years of customer service experience, trained in frontline operations (Livechat and Email)
Ability to multitask and prioritize tasks effectively
Proficient in Arabic and English in communication and writing in order to liaise with dedicated market counterparts
Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
Preferred
Advantageous for candidates with experience working in financial institutions, fintech
Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position
Company
Bybit
Bybit is a global cryptocurrency derivatives exchange designed for all retail traders, professionals, and investment institutions alike.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-02-21Debt Financing
2020-01-01Seed
Leadership Team
Robert MacDonald
Chief Legal & Compliance Officer
Recent News
2026-01-20
Company data provided by crunchbase