The Dignify Solutions, LLC · 5 months ago
Endpoint Operations Technician
Purchase, NY
Full-time
Hybrid
Senior Level
5+ years expThe Dignify Solutions, LLC is seeking an Endpoint Operations Technician to provide support for multiple Windows platforms in both physical and virtual environments. The role involves maintaining desktop images, providing second-tier support, managing Azure Virtual Desktop environments, and ensuring high standards in the delivery of End User Computing services.
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Responsibilities
Provide support for multiple Windows platforms in both Physical and Virtual Environments such as AVDs
Maintain desktop images and modify SCCM task sequences as needed
Create and maintain existing support documents to Maintain high quality standards in the delivery of End User Computing services
Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance
Provide second-tier support for support teams, including root cause analysis and preventative analysis
Drive to deliver technology and products in the roadmap on schedule with the highest quality
Provide technical support with expert knowledge and act as an escalation point for the Deskside Support Services Team and anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management
Partner with Engineering teams to develop solutions
Manage Azure Virtual Desktop (AVD) environment including creating Images, deploy VMs, monitor VM performance
Develop automated solutions for deploying software packages, application patches/updates and workstation images
Operate and support multiple Windows desktop images
Manage the entire lifecycle of our global standard desktop and laptop models
Maintain desktop images and modify SCCM task sequences as needed
Monitor and address alerts from desktops using CyberArk
Manage and support PXE environment – 1E products
Provide level 3 support for escalated end user issues
Manage Microsoft and 3rd party patch deployments
Package, test, and deploy new applications as needed
Have a positive impact with the team and our End User Computing environment
Maintain and expand existing Knowledge Base
Create new and maintain existing support documents to maintain high standards in quality in the delivery of End User Computing services
Administrate and troubleshoot Microsoft Auto Pilot deployments
Work with Microsoft Intune for Windows Device Management (device configuration, policies, etc.)
Qualification
Required
Minimum of 5 years of hands-on experience working with Azure Virtual Desktops
Minimum of 5 years of experience as an Endpoint Operations Technician or similar
Working knowledge on Microsoft Azure, FsLogix, GPO, Active Directory and PowerShell
Experience with Day-to-day Endpoint Operations and escalations support
Experience developing and testing software packages using Install shield or equivalent
Experience in software development life cycle methods and current technologies
Expert with SCCM administration, patch management, Imaging, Scripting, MSI, Packaging & Automation
Expert with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM
Expert in patch management including bios and firmware updates, service pack upgrades, and application-based updates
Working knowledge of the ITIL framework
Expert End Point Protection Engineering
Experience with Windows 10/11, Active Directory Structure, and Managing Group Policies
Preferred
Scripting experience is considered a plus (batch, SQL, PowerShell, vbscript)
Skills managing a VDI environment (Azure Virtual Desktop preferred)
Company
The Dignify Solutions, LLC
The Dignify Solutions with Global Capabilities and Local Excellence – has combined experience of 30 +years in Client Services/ Engagement/ Relationship/ Partnership, Sales/ Account Management, Service Delivery, Recruiting, Staffing and Talent Acquisition for the whole gamut of skillsets in Information Technology (Digital Transformation, Artificial Intelligence, Machine Learning and other business domains).
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase