Customer Support Associate jobs in United States
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Dripos · 2 days ago

Customer Support Associate

positionNew York, NY
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$70K/yr - $70K/yr

Dripos is transforming the coffee shop and restaurant industry with its all-in-one software solution. As a Customer Support Associate, you will be responsible for assisting customers with inquiries and issues, building relationships, and providing feedback to improve the product and processes.

Consumer SoftwareRestaurantsSaaSSoftware

Responsibilities

Own Relationships: Build genuine and strong relationships with our customers, from multi-unit high-growth shops to third-wave single-units all across the United States
Support Excellence: Respond to customer inquiries via phone, text, and email with a problem-solving mindset
Product Expertise: Become an expert in all aspects of our product and build product knowledge resources
Product Feedback Loop: Collaborate with team to relay product feedback directly from customers
Process Iteration: Take part in weekly inter-team retrospectives to reflect, share feedback, and improve how we work and serve
Cross-Team Communication: Act as a conduit between customer insights and internal teams to influence product direction

Qualification

Customer experienceCommunication skillsMulti-taskingProblem-solvingAccountabilityOwnership

Required

Passion for customer experience and a genuine desire to help businesses succeed
Excellent written and verbal communication skills
Experience in a support or customer-facing role
Eagerness to experiment, fail fast, and continuously improve
Ability to multi-task, stay calm under pressure, and problem-solve on the fly
A strong sense of ownership and accountability

Benefits

MacBook + all tech provided
Catered daily lunch & late-night dinners
Mental health or gym stipend
Unlimited PTO
Dog-friendly Manhattan office with full kitchen and snacks
Full medical, dental, vision, life insurance & 401k
Offsite team retreats & ongoing development support

Company

Dripos

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The only piece of software a coffee shop needs to operate.
dateFounded in 2019
location
New York, New York, USA
people-size11-50 employees
web-link
https://www.dripos.com

Funding

Current Stage
Early Stage
Total Funding
$17.39M
Key Investors
Base10 PartnersCota CapitalPJC
2024-04-24Series A· $11M
2022-03-01Seed· $5M
2020-09-01Pre Seed· $1.27M

Leadership Team

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Avery Durrant
Co-Founder & Co-CEO
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Company data provided by crunchbase