Condor · 2 hours ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expCondor Software is seeking an Enterprise Customer Success Manager to own and grow strategic relationships with our largest and most sophisticated biopharma customers. This role is central to ensuring long-term customer value, adoption, and expansion across Condor’s clinical trial accounting and FP&A platform.
Enterprise SoftwareFinancial ServicesInformation TechnologyLife Science
Responsibilities
Own the overall health, retention, and growth of assigned enterprise customer accounts
Build trusted, long-term relationships with senior stakeholders across finance, accounting, FP&A, and R&D organizations
Act as the primary escalation point for customer needs, ensuring issues are resolved quickly and professionally
Develop a deep understanding of each customer’s clinical portfolio, financial workflows, and strategic priorities
Drive adoption of Condor across accounting and FP&A use cases, ensuring customers realize measurable value from the platform
Partner with customers to define success metrics and track progress against agreed outcomes
Proactively identify risks to adoption or satisfaction and implement mitigation plans to prevent churn
Ensure customers are using Condor in a way that aligns with audit readiness, governance, and best practices
Plan and lead executive-level Quarterly Business Reviews that clearly articulate value delivered, adoption trends, and forward-looking opportunities
Translate platform usage and financial outputs into business-relevant insights for finance and R&D leadership
Serve as a strategic thought partner to customers on clinical trial accounting and FP&A trends and best practices
Identify and qualify expansion opportunities across additional trials, programs, and functional use cases
Partner closely with Sales, Professional Services, and Product teams to support upsell and cross-sell motions
Help customers build internal business cases for expanding Condor’s footprint across their organization
Collaborate with Professional Services to ensure smooth handoffs from implementation to steady-state success
Work closely with Product to relay customer feedback, emerging needs, and enterprise requirements
Contribute to the development of customer success playbooks, health scoring models, and best practices
Qualification
Required
Bachelor's degree in Finance, Accounting, Life Sciences, or a related field
8 or more years of experience in customer success, consulting, finance, accounting, or a related client-facing role
Strong working knowledge of clinical trial accounting and FP&A concepts, including accruals, forecasting, budgeting, and variance analysis
Direct experience working with or supporting biopharma organizations, CROs, or life sciences technology platforms
Proven experience managing enterprise accounts with complex stakeholder environments
Comfort engaging with senior finance, FP&A, and clinical executives as a trusted advisor
Demonstrated ability to run effective QBRs, measure account health, and drive retention and expansion
Strong judgment and communication skills, with the ability to navigate sensitive conversations around value, performance, and renewal
Ability to interpret financial data, platform usage metrics, and customer KPIs to assess health and identify risks or opportunities
Experience working with enterprise software platforms, ideally in finance or life sciences
Strong organizational skills with the ability to manage multiple high-touch enterprise accounts simultaneously
Executive presence and professionalism that earns credibility with sophisticated biopharma customers
Client-first mindset with a bias toward proactive problem-solving and value creation
High standards for quality, follow-through, and accountability
Comfortable operating in a fast-growing, high-expectation environment with enterprise customers
Preferred
Advanced degree or CPA preferred
Benefits
Competitive compensation and meaningful equity participation
Comprehensive employee benefits, including 100% company-paid health, dental, vision, and life insurance
401(k) plan with a 3% company match that vests immediately
Unlimited PTO
Company
Condor
Condor powers smarter financial decisions in clinical development by combining financial intelligence, automation, and deep industry expertise.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$5.5MKey Investors
MassChallenge
2024-03-03Undisclosed
2022-02-22Seed· $5.5M
2021-07-07Non Equity Assistance
Leadership Team
Jennifer Kyle, CPA
CEO and Founder
John Yang-Sammataro
Co-Founder
Recent News
flybridge
2025-06-20
2024-05-13
2024-05-05
Company data provided by crunchbase