Umicore · 12 hours ago
Functional Analyst & Platform Owner ServiceNow
Hoboken
Full-time
Onsite
Mid Level
3+ years expUmicore is a global materials and technology group focused on reducing harmful vehicle emissions and recycling. They are seeking a Functional Analyst & Platform Owner for ServiceNow to manage the platform’s lifecycle, coordinate with stakeholders, and ensure the platform delivers maximum value to the company.
EnergyRecycling
Responsibilities
Serve as the ServiceNow product owner, managing the platform roadmap and backlog in alignment with business priorities
Act as the primary point of contact for ServiceNow enhancements, upgrades, and new feature requests
Collect, analyze, and prioritize change requests from business and IT stakeholders
Ensure all changes are properly documented, assessed for impact, and processed according to Umicore’s change enablement governance
Liaise with external ServiceNow suppliers for BAU support and ongoing development
Monitor supplier performance and ensure timely resolution of incidents and requests
Monitor budget and expenditure of the external partner
Organize and coordinate User Acceptance Testing for new features, releases, and changes
Develop UAT scenarios, gather feedback, and ensure successful sign-off before production deployment
Oversee the integrity and quality of master data within ServiceNow, ensuring compliance with Umicore’s data governance standards
Analyze business requirements and translate them into functional specifications and ServiceNow solutions
Collaborate with technical teams to design, document, and implement enhancements
Prioritze each request and guide the progress by means of the ServiceNow Agile development module
Supervise ServiceNow release cycles, including planning, testing, deployment, and post-release support
Ensure all releases are communicated, documented, and aligned with business needs
Identify opportunities for process optimization and automation within ServiceNow
Stay up to date with ServiceNow best practices and new features
Qualification
Required
Bachelor's or Master's degree in IT, Business Administration, or related field
3+ years' experience as a Functional Analyst, Product Owner, or similar role, preferably with ServiceNow
Strong knowledge of ITSM processes (e.g., Incident, Change, Request, Asset, Knowledge Management)
Experience with UAT coordination, master data management, and release management
Excellent analytical, communication, and stakeholder management skills
Experience working with external suppliers and managing BAU support
Preferred
ServiceNow certifications (e.g., CSA, CIS)
Fluent in English; Dutch or French is an asset
Company
Umicore
Umicore is a global materials technology and recycling group.
10001+ employees
H1B Sponsorship
Umicore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1.05BKey Investors
European Investment Bank
2024-04-19Post Ipo Debt· $532.06M
2024-02-07Post Ipo Debt· $377.14M
2020-06-15Post Ipo Debt· $141.74M
Leadership Team
Robert Gaskell
CFO South America
Patrick Vermeulen
Chief Information Officer
Recent News
2026-01-16
2026-01-03
Company data provided by crunchbase