Itero Group, LLC · 11 hours ago
Asset Management Technician
Washington, DC
Full-time
Onsite
Entry Level
1+ years expItero Group is a Women-Owned Small Business focused on simplifying complex transformations. The Asset Management Technician plays a critical role in ensuring seamless IT hardware operations, including imaging, installing, and deploying laptops and desktop computers, while also supporting hardware asset management functions and delivering exceptional customer service.
Information TechnologyTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Image and install laptops and desktops following established processes
Set up network and local printers/scanners as needed
Ensure imaged devices have the correct base image, settings, patches, and software overlays for end users
Perform Active Directory configuration and Group Policy Object (GPO) deployment where applicable
Stage and deploy equipment to designated user locations based on site plans
Restore user data and profiles on newly deployed devices
Conduct physical inventory of IT assets to maintain an up-to-date inventory system
Track and manage IT assets throughout their lifecycle, including receiving, deployment, maintenance, and disposal
Support the proper disposal of retired assets, including staging for vendor pickup or shipment
Deliver top-notch technical support and customer service in a fast-paced environment
Document actions and solutions performed for users
Communicate effectively with clients to ensure satisfaction and resolve deployment-related issues
Adhere to organizational standards and government customer requirements
Perform other related duties as assigned based on evolving needs
Qualification
Required
Strong verbal communication skills with a focus on customer service excellence
Proven ability to work independently and within a team environment
Detail-oriented, proactive, and highly organized with a commitment to excellence
Ability to prioritize tasks effectively and handle multiple responsibilities simultaneously
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.)
Familiarity with standard ticketing and inventory management tools (e.g., ServiceNow)
Active Secret security clearance is required
Ability to lift and move up to 30 lbs. of equipment
Preferred
1–3 years of experience in an analytical or technical role, with a focus on inventory management
Industry-standard certifications such as A+, Security+, or Network+ are highly desirable
Experience working with government customers and adhering to their requirements
Benefits
Health & Wellness: Medical (BC-BS), dental, and vision plans to suit your needs.
Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
Retirement Savings: 401(k) plan with company match and auto-enrollment.
Company-Paid Coverage: Short-term and long-term disability, life insurance, and AD&D insurance.
Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
Perks: FSAs, HSAs, wellness programs, and more to enhance your work-life balance.
Company
Itero Group, LLC
Itero Group is a Women-Owned Small Business that brings simplicity to complex transformations.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Amie Carabetta
Vice President Client Services
Roger Harman
Vice President Client Delivery
Recent News
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