Delve · 14 hours ago
European Solutions Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expDelve is building an AI-native platform that transforms compliance from tedious, manual work into effortless, automated workflows. They are seeking a Solutions Engineer to provide fast, technical, high-quality help to customers in real time, acting as a bridge between customers and the product team.
Artificial Intelligence (AI)ComplianceSaaSSoftware
Responsibilities
Be in our shared Slack channels and ticket queue, responding to customers within minutes (yes, minutes)
Troubleshoot product issues, investigate bugs, and work with engineering to get them fixed fast
Guide customers on best practices and unblock them during critical moments (like audits or security reviews)
Write and maintain internal knowledge base articles and external product documentation
Act as the voice of the customer — surfacing pain points, feedback, and product gaps to the team
Proactively identify recurring issues and work with engineering to fix root causes
Qualification
Required
2+ years in customer support, solutions engineering, or a technical-facing role at a SaaS company
Comfortable in real-time support — Slack, Pylon
Strong communicator: clear, friendly, and confident with both technical and non-technical users
Fast-moving and calm under pressure — especially during critical customer issues
Meticulous with follow-through: nothing slips through the cracks
A team player with high empathy and a genuine desire to help people succeed
Preferred
Huge plus if you have GRC experience in the past
Benefits
Comprehensive benefits package
Company
Delve
Delve provides a platform that automates compliance processes for SOC 2, HIPAA, ISO, and GDPR.
11-50 employees
H1B Sponsorship
Delve has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2022 (1)
Funding
Current Stage
Early StageTotal Funding
$35.8MKey Investors
Insight PartnersY Combinator
2025-07-22Series A· $32M
2025-01-28Seed· $3.3M
2024-02-27Pre Seed· $0.5M
Leadership Team
Selin Kocalar
Co-Founder & COO
Recent News
2025-12-02
2025-11-27
Company data provided by crunchbase