SnapStream · 3 days ago
Lead IT Operations Engineer
Houston, TX
Full-time
Hybrid
Senior Level
$100K/yr - $120K/yr
5+ years expSnapStream is a media monitoring, recording, and clipping platform for businesses working with live TV and streaming video. They are seeking a Lead IT Operations Engineer to serve as a hands-on technical leader, managing IT operations and ensuring reliable, secure systems for the business while acting as the primary escalation partner for the Technical Support team.
Search EngineSoftware
Responsibilities
Lead SnapStream's day-to-day IT operations, ensuring reliable, secure access to core tools and services
Help oversee the health of our cloud infrastructure and data facilities
Serve as the primary escalation point for customer facing Technical Support, owning environmental issues; networking, identity/SSO, permissions, and infrastructure related problems that require deep technical expertise and driving them to resolution
Partner with Engineering/Product on escalations: provide high quality repro steps, logs, timelines, and impact summaries; drive fixes and workarounds
Own and maintain internal application integrations and automations that keep business data flowing reliably between systems, ensuring accurate, timely information for teams across the company
Identify recurring issues and implement preventative improvements (automation, tooling, process changes, training)
Maintain and improve documentation: runbooks, KB articles, escalation playbooks, and internal SOPs
Participate in an on-call rotation for critical issues, with defined response expectations and ownership of incident triage, vendor coordination, and post incident follow up
This role will include people management responsibilities, including a small number of direct reports
Qualification
Required
5+ years in a technical role providing SME support for infrastructure and networks
Excellent written, verbal, and interpersonal communication; able to write clear tickets, runbooks, and updates
Proven ability to manage multiple priorities with strong planning, organization, and follow-through
Self-directed, proactive, and comfortable operating in ambiguity
Cloud experience required, preferably AWS (compute, storage, networking, IAM, and monitoring/logging fundamentals)
Deep knowledge of networking and hardware (DNS/DHCP, VPNs, routing/switching, Wi-Fi, TLS/certs; endpoint/server troubleshooting)
Strong Windows Server administration and troubleshooting experience, including Active Directory/group policy concepts, DNS/DHCP, user/access management, remote administration (RDP/PowerShell), patching, and diagnosing service/authentication issues end-to-end
UNIX/Linux skills (shell, services, permissions, log analysis)
Experience with our core tools: Okta, Google Workspace, Slack, Jira, Freshdesk, CrowdStrike (or similar)
Periodic on-site presence at our data facilities is required to support infrastructure, networking, and equipment needs
Able to lift up to 50 lbs (with or without reasonable accommodation)
Preferred
Video, streaming, or video transport experience is a significant plus (e.g., RTMP/SRT, multicast, transcoding, captions)
Benefits
Comprehensive health coverage, including medical, dental, vision, FSA or HSA options, life insurance, and disability insurance
Paid time off and paid parental leave to support work-life balance
401(k) retirement plan with company matching
Enjoy flexibility and collaboration in an intentional, remote-first work environment equipped with the tools and technology you need to succeed
Company
SnapStream
SnapStream is how news media, entertainment, government, and academic organizations harness the power of TV moments.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Rakesh Agrawal
Founder, CEO
Company data provided by crunchbase