Slide · 8 hours ago
Senior Director of IT Operations
Tampa, FL
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expSlide Insurance is a company driven by innovation and technology, seeking a Senior Director of IT Operations. The role involves leading all operational functions of IT, managing team performance, and ensuring alignment with business continuity goals while collaborating with various teams to enhance IT operations.
Artificial Intelligence (AI)Financial ServicesInsuranceInsurTechProperty Insurance
Responsibilities
Lead all operational functions of IT including Help Desk, Tier 1 application support, on-prem and cloud infrastructure, networking, and release coordination
Establish and monitor team performance metrics for ticket volume, response/resolution time, system uptime, and SLA adherence
Develop and maintain a structured change management process for releases and infrastructure changes
Ensure systems and support processes are aligned with business continuity goals and remote workforce requirements
Serve as the final escalation point for all end-user service incidents, partner with Security, DevOps, and Engineering teams for resolution
Collaborate with the CIO to set direction and priorities for IT operations aligned with strategic business needs
Manage team leaders and staff across Help Desk, Infrastructure, and Network Operations; provide ongoing coaching, feedback, and development plans
Direct and oversee IT asset lifecycle management, including tracking, deployment, and decommissioning
Drive operational improvements by automating recurring support tasks and modernizing system monitoring and alerting
Ensure proper release management processes are in place to minimize production incidents and business disruption
Collaborate with cross-functional teams to align IT operations with security policies and compliance requirements
Own IT operational responsibilities related to SOX and ITGC’s; oversee evidence collection, control execution, and audit response support
Serve as the primary operational liaison during internal and external IT audits
Contribute to IT budgeting and forecasting by providing operational resource and infrastructure cost insights
Develop clear documentation of procedures and ensure knowledge base content remains current
Support regular status reporting and incident reviews with executive leadership
Maintain strong vendor relationships for IT support tools, infrastructure services, and hardware procurement
Perform other duties as assigned
Qualification
Required
Bachelor's degree in computer science, information technology, or related field
8–10 years of experience in IT operations, with at least 5 years in a leadership role managing distributed teams
Proven success leading enterprise-scale help desk, infrastructure, and networking teams
Experience supporting hybrid environments (cloud/on-prem) and remote-first workforce models
Strong knowledge of IT operations frameworks (e.g., ITIL), service management platforms (Freshservice preferred), and SLA-driven support models
Demonstrated experience managing large-scale ticketing environments and infrastructure with minimal downtime
Direct experience managing IT's role in SOX compliance, including execution of ITGC's and audit coordination
Familiarity with Microsoft 365, Azure AD, Azure networking, and release planning in production systems
Experience with vendor management and service level agreements for infrastructure and tool providers
Strong background in systems, networking, and support operations
Demonstrated leadership of multi-functional technical teams (support, infra, networking)
Comfortable setting KPI's and accountability frameworks for help desk and infrastructure teams
Solid understanding of IT ticket management systems (Freshservice, ServiceNow, or similar)
Effective communicator with the ability to provide executive-level briefings and lead cross-team incident reviews
Excellent planning and prioritization skills; able to balance support demands with long-term infrastructure work
Experience supporting fast-paced environments with both legacy and modern systems
Proficient in Microsoft 365 applications (Teams, SharePoint, Outlook, Excel, Word, PowerPoint)
Desire to live Slide's Core Values
Preferred
Prior experience in the P&C insurance industry or other regulated environments strongly preferred
Benefits
Comprehensive and affordable benefits package
Lifestyle Spending Account
Company
Slide
Slide is a technology-enabled insurance company that makes it easy for modern consumers to choose the right coverage for their unique needs and budgets.
201-500 employees
H1B Sponsorship
Slide has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
Funding
Current Stage
Public CompanyTotal Funding
$770MKey Investors
Regions Bank
2025-06-18IPO
2025-05-14Debt Financing· $250M
2024-06-27Debt Financing· $175M
Leadership Team
Bruce Lucas
Founder, CEO
Recent News
2025-11-07
Slide Insurance Holdings, Inc.
2025-10-17
Company data provided by crunchbase