State of Alaska · 2 days ago
Eligibility Technician 3
Kenai, AK
Full-time
Onsite
Entry, Mid Level
1+ years expThe State of Alaska is seeking an Eligibility Technician 3 to join the Department of Health. In this role, you will lead a team, assist in training and evaluation, and manage a confidential caseload while ensuring accurate eligibility determinations and providing excellent customer service.
ElectronicsGovernmentSecurity
No H1B
Responsibilities
Serve your team as a working lead, working closely with the team and leadership to develop staff
Assist in the training, evaluation, and guidance of fellow employees
Multi-task a variety of assignments, including casework, interpreting policy, and reviewing staffs case determinations
Lead workers perform at the first level below the unit supervisor, contributing to employee training, ensuring the accuracy of eligibility determinations, maintaining professionalism and excellent customer service with clients and partner agencies, and guiding eligibility and workload staff
You will handle multiple demands and tasks, including managing a confidential caseload, conducting case reviews, interpreting policy, conducting fair hearings, and assisting both eligibility workers and supervisors
Qualification
Required
One year of experience as an Eligibility Technician 2 with the State of Alaska or the equivalent with another employer
One year performing similar work that developed knowledge and skills in applying program requirements to diverse situations, conducting interviews, and gathering information in order to obtain and verify information while working with client customers in stressful situations
Preferred
Adaptability: Is open to change and new information. Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effective dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversities, race, gender, disabilities, and other individual differences
Leadership: Influences, motivates, and challenges others; adapts leadership style to a variety of situations
Analytical Thinking/Problem Solving: Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary
Developing Others: Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods
Benefits
We provide a competitive benefit package
Flexible work schedules
Job stability
Company
State of Alaska
System for Secure Single Sign-on and Signature for Citizens.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.72MKey Investors
U.S. Environmental Protection AgencyU.S. Department of Agriculture
2023-10-23Grant· $0.5M
2023-05-22Grant· $0.22M
Leadership Team
Dominick Liriano
CEO/President
Anne Zink
Chief Medical Officer for the State of Alaska
Recent News
Anchorage Daily News
2025-08-29
Anchorage Daily News
2025-07-17
Anchorage Daily News
2025-05-29
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